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Job Ref.:

Job Title: Store Manager-Trincity

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO

Town / City: Trincity

Job Type: Permanent full-time

Job description:

JOB TITLE:                                      STORE MANAGER

REPORTING TO:                           Managing Director

KEY ACCOUNTABILITIES:       Assisting Team Leaders in the following areas and categories identified below

Customer Service:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, assisting customers and responding to customer inquiries and complaints and all other aspects of customer service
  • Maintaining solid product knowledge, with specific knowledge as to its health benefits and pricing strategy with the ability to effectively communicate this knowledge to customers
  • Manage guest traffic
  • Help maintain and implement awareness of all promotions and advertisements.
  • Demonstrate use and operation of merchandise, machinery
  • Investigate and resolve complaints regarding food quality, service, or accommodations.

Machine and Product Preparation and Maintenance:

  • Preparation of yogurt and yogurt dispensers
  • Demonstrate use and operation of machinery to staff
  • Control, coordinate and assist in use and operation of machinery
  • Troubleshoot any problems that may occur with machinery
  • Coordinate floor moves, merchandising, display maintenance, and housekeeping
  • Processing and replenishing merchandise and monitoring floor stock (toppings, cups, etc).
  • Ensure maintenance of a clean floor, tables, counter top, etc
  • Ensure that all machinery, equipment, containers, machine parts etc are cleaned thoroughly
  • Assist in cleaning yogurt machines
  • Aid customers where necessary
  • Assist in ringing up sales at registers and/or bagging merchandise.

Managerial Duties:

  • Opening and Closing Store as the hours require it.
  • Examine merchandise to ensure that it is correctly displayed and priced and that it functions as advertised
  • Plan, direct and assist in activities required for effective and smooth operation of the store. Required scope of work and checklists for required activities
  • Plan, direct and implement activities such as sales promotions, coordinating with other department heads as required.
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires
  • Hire, train and evaluate personnel in sales and/or marketing.
  • Recommending the promotion or firing workers when appropriate except for what is identified as grounds for immediate dismissal
  • Instruct staff on how to handle difficult and complicated sales through examples, role-playing and real life situations
  • Schedule staff hours and assign/roster employees to specific duties that cover all operations and components of the store and its operation
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive top quality service and top quality goods.
  • Establish standards for personnel performance and customer service.
  • Carry out performance evaluations as required
  • Demonstrate and train staff in the use, operation and care of merchandise, machinery
  • Ensure that all standards are maintained throughout
  • Ensure that all procedures and policies are followed, implemented and maintained
  • Submit all documents and forms (in a folder labeled “Manager’s Folder”) to Managing Director. All documents and forms are to be filled accurately, completely and appropriately at the required intervals (daily, weekly, monthly)

Inventory Control and Management:

  • Maintain food and equipment inventories, and keep inventory records.
  • Maintain purchase(s)/goods received log
  • Inventory stock and suggest reorder when inventory drops to a specified level.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity and price
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Coordinate assignments of yogurt preparation personnel to ensure economical use of food and timely preparation.
  • Determine inventory patterns and act to suit

Sales/Reports:

  • Compute sales prices, total purchases and receive and process cash or credit payment

Safety and Security Compliance:

  • Monitor compliance with health, safety and fire regulations regarding food preparation and serving, and building maintenance in facility.
  • Ensure that all health and safety codes are strictly adhered to (such as employees wearing hair nets at all times, gloves etc)
  • Ensure that the back and front of house is consistently and thoroughly cleaned at all times
  • Enforce security rules.

Requirements

  • Physical ability to stand for extended periods, and to move and handle boxes of merchandise which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed

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