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Job Ref.: Job

Job Title: Customer Service Representative- Fresh Organics

Sector: BUSINESS DEVELOPMENT,SALES,RETAILING

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Town / City: Maraval

Job Type: Permanent full-time

Job description:

JOB DESCRIPTION

POSITION:                             CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT:                     FRESH ORGANICS

WORKING HOURS:              SHIFT SYSTEM

                                               

                                   

JOB SUMMARY

The Customer Service Representative works together with the Customer Service Supervisor, creating a culture of outstanding customer service and increasing shop sales; while upholding the company’s standards as set by Fresh Organics as well as the Business Goals set by the Hadco Group.

REPORTING RELATIONSHIPS

This position reports to the Store Manager and the Assistant Manager.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Delivers quality customer service consistently
  • Demonstrates Passion about his/her work, the products delivered
  • Maintains a comprehensive knowledge about all Products
  • Manages the Customer Environment

OTHER FUNCTIONS AND RESPONSIBILITIES

  • Ensures that all company rules and procedures are followed
  • Maintains a positive working environment so as to promote a culture of teamwork and respect
  • Ensures goods and properly received and all necessary documentation be forwarded
  • Conducts regular stock checks
  • Ensures store is kept tidy and organized
  • Maintains the highest standards of ethics and integrity
  • Maintains the highest standards of personal conduct and personal hygiene
  • Ensures that the stock and product are of the highest quality.
  • Promotes current in-store Promotions.
  • Excellent communication (both verbal and written) and interpersonal skills.
  • Ability to work independently.
  • Ability to handle a wide variety of tasks at one time while serving customers.
  • Highly organized, energetic with a strong commitment to outstanding customer service.

REQUIRED LICENSES/CERTIFICATIONS

  • Certificate of Character

REQUIREMENTS:

3 CXC O level passes

Able to lift boxes as light lifting is required

Computer Literate

Must display professionalism when dealing with customers

Honest in all dealings

Some knowledge of organic products

Prior experience in a related area will be an asset

We thank all applicants for your interest; however, please note that unsuitable applicants will not be acknowledged.

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