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Job Title: Manager



Town / City: PORT OF SPAIN

Job Type: Permanent full-time

Job description:


Job Description- Manager

Job Title: Manager

Reports to: Operations Manager

Supervises: Food Handler/Guest Services

General Purpose:

Managers are responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.

Main Job Tasks and Responsibilities:

•           Maintaining fast and accurate service, positive guest relations, and ensuring products are consistent with company quality standards.

•           Ensures Occupational Health & Safety Act, local health and safety codes, and company safety and security policy are met.

•           Profit & Loss management, by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.

•              Recruiting, interviewing, and hiring team members

•              Conducts performance appraisals, takes disciplinary action, motivates and trains

•              Ensuring that all employees adhere to Pita Pit’s uniform standards

                  Ensures company standards on equipment, facility, and grounds are maintained by using preventative maintenance program

•              Ensures food quality and 100% customer satisfaction

•              Ensures complete and timely execution of corporate & local marketing plans

•              Champions recognition and motivation efforts

•              Helping in any area when circumstances dictate

Educations and Experience:

•              High School Diploma, 5 CXC passes (Math and English Mandatory), or equivalent preferred

•              Knowledge of customer service principles and processes

•              Knowledge of sales principles

•              Relevant product knowledge and training

•              Experience in a retail, customer service or sales environment

•              Basic business administration knowledge

Key Competencies:

•              Judgement

•              Decision Making

•              Information management

•              Planning and Organizing

•              Problem analysis and problem solving

•              Delegating tasks and responsibility

•              Motivating staff

•              Communication

•              Coaching

•              Teamwork

•              Flexible

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