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Job Ref.:

Job Title: Front Office Representative

Sector: HOTEL,HOSPITALITY/TOURISM/FOOD,BEVERAGE

Location: WEST -DIEGO MARTIN,CHAGUARAMAS

Town / City:

Job Type: Permanent full-time

Job description:

JOB DESCRIPTION

 

POSITION:   Front Office Representative

 

REPORTS TO:         Front Office Supervisor

 

SCOPE

Controls the reception, registration, room allocation and checking out of all guests and carries out verification and auditing of accounts.  

RESPONSIBILITIES

Operations

  • Liaises with other departments including Housekeeping, Marina and Maintenance to ensure facilities are always fit for purpose and of a standard in keeping with the image of CrewsInn.  Reports any defects.

Customer Service

  • Provides excellent customer service to both external and internal customers.
  • Makes reservations for Hotel /Marina Guests
  • Is knowledgeable of all services, processes and procedures of the hotel, marina and restaurant.
  • Welcomes registers, assigns rooms /slips and allocates keys and establishes payment. Checks out guest and ensures payment.
  • Handles all guest complaints and inquiries in a courteous and efficient manner.
  • Makes arrangements for guest services as required.

Financial / Night Audits

  • Ensures all procedures, policies and regulations relating to financial record keeping and money handling are adhered to, including the timely and accurate inputting and reporting of financial information. 
  • Carries out night audits to verity the accuracy of guest accounts by balancing departmental income, compiling computerized updates and verifying records.

Health and Safety

  • Performs duties in a safe and efficient manner, consistent with company safety policies and procedures.
  • Identifies and mitigates risks and reports all accidents.
  • Security conscious at all times.
  • Ensures effective procedures are in operation in emergencies.

KNOWLEDGE & SKILLS

  • Excellent command of the English language
  • Customer orientated and results driven including able to relate to the public in a warm, friendly and professional manner.
  • Effective oral and written communication skills including being able to deal effectively with a variety of individuals both face to face and by telephone
  • Computer literate
  • Mathematical skills and knowledge of accounting practices
  • Ability to work independently as well as part of a team

QUALIFICATIONS AND EXPERIENCE

  • 5 CXC /GCE passes (including Mathematics, Accounting, English)
  • Computer Literacy
  • Front Desk Experience (1 year)
  • Experience in a Hotel environment and /or night auditing would be an asset
  • Fluency in a foreign language would be an asset.

GENERAL

Hours of work:

Normal work week shall consist of forty hours, Sunday to Saturday on a shift basis covering 24 hours per day.  Public Holidays will also be expected to be worked when required.  In addition longer work hours may be required from time to time.

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