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Job Ref.: Job

Job Title: Telephone Operator II



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Job Type: Temporary / Contract

Job description:


Applications are invited from suitably qualified persons to fill the position of Telephone Operator II at the North-Central Regional Health Authority (NCRHA).


The Telephone Operator II is responsible for providing administrative assistance to the Institution via lead operator functions of monitoring the computerised, integrated communication system.

Main Responsibilities:

  • Performs routine administrative and training for support staff.
  • Plans, assigns, monitors and reviews the operations of support staff.
  • Prepares the shift schedule/reschedule to achieve continuity in the provision of service delivery.
  • Monitors and documents employee and customer concerns, complaints and requests; investigates and follows up and prepares reports on performance deficiencies to the organisational relationship.
  • Answers incoming telephone calls, and makes necessary connections; as and when necessary.
  • Complies with established procedures in emergency situations, notifying the police or other appropriate personnel by telephone, paging system or other communication devices.
  • Records and maintains records of equipment breakdowns.
  • Performs other related duties as directed by the organisational relationship.

Minimum Requirements and Experience:

  • Minimum of five (5) O’ Level subjects; two of which must be English Language and Mathematics (or Principles of Accounts or Economics).
  • Certificate in Telephone Operating Techniques.
  • Supervisory Certificate.
  • Minimum of three (3) years experience in a similar position.
  • Any equivalent combination of training and experience may be considered.

Applications must be submitted along with Curriculum Vitae and copies of certificates by June 27, 2017 to:

Office of the General Manager, Human Resources

North-Central Regional Health Authority

Building #39, Third Floor

Eric Williams Medical Sciences Complex

Champs Fleurs

Unsuitable/late applications will not be acknowledged.

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