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Job Ref.:

Job Title: Customer Service Representative

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Town / City:

Job Type: Permanent full-time

Job description:

CAREER OPPORTUNITY

CUSTOMER SERVICE REPRESENTATIVE

JOB SUMMARY

Provides Customer Service at all points of customer interaction, determines customer needs and offers optional products in a professional and courteous manner.

MAIN RESPONSIBILITIES

  • Develop and maintain satisfactory customer relationships with both internal and external customers.
  • Ensuring that the facilities are adequately maintained:
    • Clean & tidy work area
    • Transaction area is secured and not visible to customers
    • Forms and Customer Notices are clearly displayed
  • Monitor inventory and reorder levels for forms from inventory of forms from Massy Remittance Head Office to facilitate customer transactions.
  • Proper filing of customer forms and other related documents
  • Daily reconciliation of transactions conducted for MoneyGram/SurePay/Cambio
  • Execute other administrative tasks assigned from time to time.
  • Adherence to Massy Remittance Policies and Procedures for:
  • Daily Reconciliation – Daily balances of cash and arranging for bank deposits
  • Finance Reporting & Governance
  • Compliance
  • IT
  • Customer Service
    • Daily activity report from MoneyGram transactions
    • End of day reconciliation report
    • Daily reporting of Sure Pay transactions
    • Daily reporting of Cambio transactions
    • Daily reporting of Foreign Exchange transactions.

ESSENTIAL JOB REQUIREMENTS

  • Completed CAT or ACCA Level I Proficient in use of computer applications Microsoft suite of products
  • At least 3 years’ experience in a Customer Service Environment
  • Demonstrated understanding and experience in basic accounting software
  • Ability to plan and implement work schedules
  • Must be available to work on Weekends
  • Must be able to work shifts

KEY COMPETENCIES

  • Customer Service
  • Accuracy
  • Integrity
  • Confidentiality
  • Teamwork
  • Attention to detail and accuracy
  • Excellent planning and organizing skills
  • Strong communication skills
  • Attendance and Punctuality
  • Dependability

INTERESTED AND QUALIFIED CANDIDATES PLEASE CONTACT:

The Human Resources Department Massy Finance

61 – 63 Edward Street

Port of Spain

Or E-mail vacancies@massyfinance.com

 

Please note that only suitable applications will be acknowledged

Please note that all applications must be submitted by June 21st 2017. 

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