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Job Ref.:

Job Title: Service Team Leader



Town / City:

Job Type: Permanent full-time

Job description:



Job Purpose

This position is responsible for the management of Cummins Service - EBU and International (Navistar) under the Cummins Division, with accountability for efficiently maintaining existing customer base, and developing new business

Key Duties and Responsibilities

  • Assists in resolving complex or unique product problems and provides technical support and assistance

  • Develops and maintains key customer business relationships

  • Analyses reports to determine service efficiency and develops processes and procedures to make improvements

  • Leads a technical team to resolve technical issues

  • Acts as a liaison for all technical communication between product dealer and FT Farfan
  • Creates and develops departmental annual operating budget

  • Prepares and submits monthly and quarterly reports

  • Develops, executes and manages training programmes

  • Manages the warranty process

Academic Qualifications, Experience and Soft Skills

  • A Degree in Mechanical or Electrical Engineering

  • A Minimum of five (5) years’ experience with electrical generating equipment, controls and associated gear and the installation of these equipment

  • Excellent interpersonal and communication skills both oral and written

  • The ability to lead and motivate others

  • Team oriented

  • Excellent analytical and problem solving skills

  • The ability to work in a fast paced environment with minimal supervision

All applications are to be submitted no later than August 8th, 2017:


Please specify “Service Team Leader in the subject


Human Resource Department

F.T. Farfan Limited

3-5 Ibis Avenue

San Juan

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