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Job Title: Frontline Technical Support Analyst
Sector: ENGINEERING,CONSTRUCTION,PROJECT MANAGEMENT,ENERGY, QS
Location: NORTH CENTRAL -CUREPE,MT HOPE,SAN JUAN
Town / City:
Job Type: Permanent full-time
FRONTLINE TECHNICAL SUPPORT ANALYST
To perform the duties of Used Oil Analysis Service Coordinator and to assist the Business Unit Managers in giving technical support to FT Farfan’s direct and indirect customers. This position also manages the Oil pickup facility for the company’s direct and indirect customers and reports to the Divisional Manager.
Key Duties and Responsibilities
o Pro-active and reactive front line technical support to all queries including: problem solving, troubleshooting and application advice for about 80% of typical customer technical issues.
o Correctly specifying appropriate Shell products to be used for specific applications (vehicle, machinery and equipment) and to replace a competitor’s product.
o Conducting lubrication surveys.
o Troubleshooting lubricant-related problems. Actively use Shell’s services to support customers: Shell LubeMatch, Shell LubeAnalyst and Shell LubeCoach.
o Refer complex technical issues to the Shell’s technical team for resolution in a timely and appropriate manner, working with them to ensure issues are addressed satisfactorily.
o Developing, preparing and conducting technical seminars to customers, prospects and internal staff. Performing other related tasks as may be required from time to time.
o Developing maintenance plans/oil analysis for the company’s range of industrial equipment.
o Scheduling and performing oil sample collection for local customers.
o Processing of samples received/ collected and sending same to the Laboratory for testing.
o Reviewing/evaluating analysis data from the laboratory and providing reports including recommendations for corrective action to customers.
o Quoting and invoicing customers for this service.
o Maintaining an adequate stock of consumable items for the proper functioning of this service.
o Co-ordinate the pickup of used oil from key account customers and work with distributor staff to develop a comprehensive service for the automotive market.
All applications are to be submitted no later than August 10th, 2017:
Please specify “Frontline Technical Support Analyst” in the subject
Human Resource Department
F.T. Farfan Limited
3-5 Ibis Avenue
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