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Job Ref.:

Job Title: Customer Service Representative Tobago

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: TOBAGO

Town / City:

Job Type: Permanent full-time

Job description:

Customer Service Representative Tobago

Main Purpose:  Assist customers in finding what they want by describing a product’s features, demonstrating its use or showing various models.
 
Responsibilities:

  1. Greet customers and ascertain their needs in an alert, pleasant and courteous manner, providing accurate information about goods and services.
  2. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  3. Gather specific information to determine eligibility of potential customers for Hire Purchase arrangements and submit contract to Management for review and approval.
  4. Ensure price tags are updated and displayed on products in assigned area, and that stock sheets are completed timely and accurately for assigned areas.
  5. Surpass monthly sales quotas and achieve monthly Branch targets.
  6. Attend to customer queries over the telephone concerning items on sale i.e. availability, price etc. and follow up as necessary.
  7. Maintain a clean, attractive and orderly display of products in assigned areas.
  8. Record customers’ complaints and/or suggestions and notify the Manager on a daily basis.
  9. Record all service complaints received on Service Module and ensure follow up is done every 48 hours until complaint is resolved.
  10. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  11. To be neatly dressed in approved clothing and presentable at all times.
  12. To comply with Group’s processes and policies as set out and stated in the ANSA McAL Blue Book. 
  13. Performs all duties in conformance with appropriate health, safety, security and environmental and SDL’s policies and procedures.
  14. Any other duties, which may be assigned. 

Education/ Experience

  • Minimum requirements of at least five (5) O' Level passes including Mathematics and English.
  • Certification in Business / or related field
  • Must have at least one (1) year experience in the Retail field. 
  • Must be Computer Literate.

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