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Job Title: Customer Service Agent



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Job Type: Permanent full-time

Job description:

Customer Service Agent


Scope: Radisson Trinidad is seeking individuals who can directly lease with our customers  in a warm and friendly manner at all times


Job Description

Role and Responsibilities

·         Provide excellent Customer Service to both the internal as well as the external customers to the standards of Radisson Hotel

·         Follow the procedures for of all services, processes and procedures of the hotel

·         Welcome guests, register, assign rooms, allocate keys and establish payments

·         Handle all guest complaints as well as injuries in a courteous and efficient manner

·         Arrangements for guests services as required

·         Assist wherever possible to ensure that the guest feels welcome to the hotel

·         Any other job related duties that may be required

Qualifications | education | requirements

·         5 CXC Passes (inclusive of Maths and English)

·         Certificate in Customer service

·         Computer Literate

·         Two (2) years’ experience in Customer Service Environment

·         Experience in a Hotel environment would be an asset.

·         Must be able to work shift

·         Warm and Friendly disposition


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