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Job Title: Collaborations Engineer

Sector: ENGINEERING,CONSTRUCTION,PROJECT MANAGEMENT,ENERGY, QS

Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO

Town / City:

Job Type: Permanent full-time

Job description:

TITLE

 

Collaborations Engineer

REPORTS TO

 

Technical Lead

PURPOSE

 

To effectively support UNDSL

   

customer base by actioning and

   

responding to support tickets and

   

customer requests

BASED AT

 

Operations Office

 

Key Responsibilities

1.

ICT Deployment Capabilities

 
     

-

Ability to research and understand deployment methods for Cisco

 
       

technologies

 
     

-

Ability to troubleshoot ICT related components using tools and processes

 
     

-

Develop technical scope of works based on requests

 
     

-

Understanding of common networking concepts and the OSI model

 
     

-

Ability to effectively use Wireshark or similar

 
     

-

Ability to create basic networks using common protocols

 
 

2.

Creation, Validation and Submission of Project Documentation

 
     

-

Project Plan

 
     

-

Implementation Plan

 
     

-

As Built Documentation

 
     

-

Sign off Documents

 
     

-

Scope of Works Documents

 
     

-

Other required Documents

 
 

3.

Effectively responding to & servicing UNDSL Service Requests:

 
     

-

Acknowledging SR’s

 
     

-

Contacting customers/vendors for issue identification, troubleshooting etc

 
     

-

Actively updating of SR’s on a timely basis

 
 

4.

Task/Project Coordination:

 
     

-

Ensuring all Tasks/Projects assigned are properly coordinated and

 
       

effectively executed within stipulated timelines

 
 

5.

Cisco Certification or any other Certification as may be required, must be

 
     

completed within stipulated timelines

 
 

6.

Creation and updating of the UNDSL Knowledge Base

 
 

7.

UNDSL Lab: using the tools provided within the UNDSL Lab to re-create,

 
     

troubleshoot and resolve technical issues

 
 

8.

Attend Site Visits, information gathering sessions, customer meetings, UNDSL

 
     

promotions, demos etc

 
 

9.

Accepting support calls from customers during after hours (weekends,

 
     

weekdays, public holidays)

 
 

10.

Issue resolution – accepting complaint calls from customers & resolving issues

 
     

amicably

 
       

Key Performance Indicators

Refer to Job Evaluation

 

Benefits/Compensation

 

See Employment Contract

 
     

 

Evaluation Period

 

Quarterly

Mandatory Certification

 

A+, Net+ & CCNA

Desirable Certification(s)

 

CCDA

Value Added Qualifications

 

BSc. & Basic to Intermediate knowledge in the Python Scripting Language

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