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Job Ref.:

Job Title: Store Supervisor

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: CENTRAL -COUVA,POINT LISAS

Town / City:

Job Type: Permanent full-time

Job description:

Store Supervisor

The role requires the incumbent, under the direction of the Store Manager, to be responsible for the day-to-day management of the retail store operations.

JOB RESPONSIBILITIES

  • Under the direction of the Store Manager oversees the operations of the retail store, opening/closing/rosters/changing shifts.
  • Supervises retail staff, among which includes persons on the shop floor and inventory.
  • Implements and executes the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
  • Supervises and executes the inventory process including receiving, stocking, pricing, returning and transferring of merchandise.
  • Participates in Store’s quarterly stock counts, investigating and analyzing variances and ensuring areas of improvement are addressed successfully.
  • Upkeeps inventory management standards including proper housekeeping of all inventory and inventory related areas. Ensures products are clean and ready to be displayed.
  • Performs and supervises replenishment and merchandising according to planograms, ensuring the implementation, sets, resets and revisions.
  • Maintains health and safety measures and store’s cleanliness.
  • Ensures pricing is correct and price tags are always accurate and visible to customers.
  • Works on store displays and executes all store specific promotional and marketing programs as directed.
  • Under direction of Store Manager works with the store team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets.
  • Greets customers and offer assistance with products and services.
  • Resolves customer complaints and helps respond to customers’ special needs.
  • Monitors and analyzes the customer service provided by staff and offer feedback, coaching and training.
  • Identifies opportunities for improvement and recommends and implements these changes for operational and customer service improvement.

Education/Training/Experience:

  • Undergraduate Degree or professional certification in Business Management or a related field of study.
  • Two (2) years’ relevant work experience in a retail environment.
  • At least one (1) year experience using inventory management systems.
  • Intermediate level in Microsoft Word, Excel and Power Point.

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