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Job Ref.:

Job Title: Customer Service Representative - Tobago


Location: TOBAGO

Town / City:

Job Type: Permanent full-time

Job description:



The Customer Service Representative is responsible for risk-evaluation, preparing policies, handling claims related matters in support of company’s objectives and providing quality customer service.

Key Responsibilities

  • Provides quotations according to underwriting guidelines.
  • Verifies and enters information and produces policy documents and certificates.
  • Assesses vehicle damages, verifies validity of vehicle inspections and completes necessary claims forms/reports for submission to Head Office.
  • Verifies and collects information on claims and performs relevant administrative functions to facilitate prompt processing.
  • Conducts timely renewal process to optimize retention ratios.


  • At least three (3) years experience in a similar position.
  • Minimum of 5 CXC passes including English and Mathematics and 2 A'levels.
  • Working knowledge of all classes of insurance.
  • Completion of Insurance courses.
  • Proficient in Microsoft Office Suite.


  • Effective writing and verbal skills.
  • Understands and exhibits strong customer centric skills.
  • Professional in appearance and conduct.
  • Committed to continuous learning.
  • Passionate about responsibilities.
  • Team player.

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