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Job Ref.:

Job Title: Housekeeping Supervisor

Sector: HOTEL,HOSPITALITY/TOURISM/FOOD,BEVERAGE

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Town / City:

Job Type: Permanent full-time

Job description:

Housekeeping Supervisor

Role and Responsibilities

 

Reporting to the Executive Housekeeper and Assistant Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
  • Inspect Guest Rooms and Public Areas to ensure standards compliance
  • Handle Guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing and department meetings
  • Ensure Room Attendants are informed daily about priorities in their section
  • Follow departmental policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Conduct Inventory Counts of Linen, Terry, Guest Amenities and FF&E as required periodically
  • Deputizes for the Executive Housekeeper and Assistant Executive Housekeeper in their absence
  • Perform duties of subordinate team members during high need periods
  • Other duties as assigned 

Requirements | Other

  • Previous experience as a Supervisor in a Hotel Rooms Division an asset
  • Previous housekeeping experience an asset
  • Secondary School Graduation
  • Experience with Hotel Property Management System, Micros-Fidelio desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly and concisely
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

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