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Job Ref.:

Job Title: Manager- Domestic Operations (Trinidad & Tobago)

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO

Town / City:

Job Type: Permanent full-time

Job description:

Manager- Domestic Operations (Trinidad & Tobago)

Vacancy Notice 

COME SOAR WITH US

We are seeking to recruit suitably qualified persons to fill the position of  

Manager- Domestic Operations (Trinidad & Tobago)

Grade  6 (Provisional)

JOB SUMMARY

The Manager, Domestic Operations will report to the Executive Manager, Airports. The selected candidate will manage and ensure the effective and efficient delivery of the airbridge service. This includes direct responsibility for operational planning and management, customer service delivery, safety and regulatory compliance, quality control and deployment of operational and human resources to achieve operational and service objectives.

Key Deliverables

  • Customer Service: Ensures that the company’s Customer Service Standards are maintained and delivered in accordance with company policies, and all accepted industry standards.
  • Operational Effectiveness: Ensures effective and efficient utilization of assigned resources, towards achieving operational goals and standards, inclusive of managing on-time performance on the domestic airbridge and budgetary compliance.
  • Relationship Management: Builds and develops internal and  external airport relationships in the best interests of the Company  including but not limited to  authorities, suppliers and service providers
  • Safety and regulatory compliance: Executes corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements, operational and quality standards.

Person Specification:

You will have a Bachelor’s degree in Business Administration or related qualification, with a minimum of five (5) years of experience in a similar position, preferable in an airline environment. You must have operations management exposure and be able to operate in a highly dynamic and fast-paced environment.

You will have a strong customer service orientation; an ability to manage independently, within clearly defined guidelines; and demonstrate excellent communication, networking and problem solving skills.

The successful candidate will have a strategic perspective and the knowledge to be able to articulate on local, regional and international issues, competitive markets and challenges within the markets in which CAL operates. He/she should be able to translate this knowledge into a value-adding and overall efficient business strategy.

Please submit your application in the form of an up-to-date resume and a cover letter:

Attention: Ms. Parmela Jurai 

Re:  Manager, Domestic Operations

Human Resource Department,

Caribbean Airlines Limited,

Golden Grove Road,

Piarco, Trinidad

Closing date for receipt of all responses is December 11, 2017

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