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Job Title: Training Officer



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Job Type: Permanent full-time

Job description:

JOB VACANCY: Training Officer – Permanent


Job Summary:

A Training Officer with vision, creativity and a proven track record in the development and delivery of training packages with a technical content, the individual should have experience utilising a blended learning approach to the delivery of training material, using multiple media and delivery methods to meet clients’ needs and provide service excellence.


  • Work with the Training Manager, Project Manager and subject-matter experts to identify specific training needs of customers;
  • Develop, organise and execute standard and customised customer training and “e-learning packages” that can be delivered in-house, at customers’ sites, or online;
  • Train other trainers to deliver training to the required standards of training excellence;
  • Develop and maintain training materials such as PowerPoint Presentations, Videos and manuals as required;
  • Produce training reports and other documents as required;
  • Collaborate with Project Manager, Training Manager and Application Development Manager to obtain sign-offs in delivering client solutions, and
  • Any other duties as requested by the CEO.


  • Undergraduate degree in Information Systems or Business Management, or a combination of qualifications and experience
  • Excellent Customer Service and Client-Interfacing skills
  • Experience with HR and Payroll software will be an asset
  • Excellent command of the English language both written and verbal
  • Ability to also communicate effectively in Spanish, French or Dutch will be an asset
  • Adaptable and “We-Can” attitude towards meeting deadlines
  • Experience in the development of training packages and materials with preference given to experience in e-learning and multimedia programmes and packages
  • Creative presentation skills
  • Strong analytical skills
  • Possessing strong values - Integrity, honesty and confidentiality
  • Ability to work flexible hours and travel (locally and regionally) at short notice

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