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Job Ref.:

Job Title: Technical Services Engineer



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Job Type: Permanent full-time

Job description:

The Technical Services Engineer will report to the Lead Technical Service Engineer.  The selected candidate will be responsible for maintaining, upgrading and troubleshooting the company’s ICT environment.  He/She will support the achievement of service levels needed to meet the requirements of the business.  He/She will support the management of the Help desk and provide technical support to users in order to resolve problems affecting access to computing services. 

Key Deliverables

  •  Operational Effectiveness- Ensures effective and efficient utilization of assigned resources, towards achieving operational goals and standards in accordance with Policies and Guidelines, Service Level Agreements and corporate objectives
    •    IS Service Delivery- Responsible for maintaining, upgrading and troubleshooting the company’s ICT environment, and support the achievement of service levels needed to meet the requirements of the business.
    •    Customer Service: - Manages, prioritizes and controls the technical support service, offering help desk support, and technical advice to all users and ensuring all issues are addressed in a timely and efficient manner

Person Specification: 
You will have a Bachelor’s degree in Computer Science,  Information Systems  or MCSE (Microsoft Certified Systems Engineer)/ MCITP ( Microsoft Certified IT Professional)  certified or related qualification with a minimum of three (3) years’ experience in a similar role with experience installing, configuring, maintaining and troubleshooting Windows 2008 / 2012 Server.  You must have a good understanding of business requirements and be used to working in a fast paced working environment. You will have excellent communication skills with the ability to communicate to all levels within the organization. Strong analytical abilities and project management skills are an important requirement of the role.

Please submit your application in the form of an up-to-date resume and a cover letter:

Attention: Ms. Parmela Jurai  Re:  Technical Services Engineer

   Human Resource Department, Caribbean Airlines Limited, Golden Grove Road, Piarco, Trinidad

Closing date for receipt of all responses is February 20, 2018

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