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Job Title: IT Technician



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Job Type: Permanent full-time

Job description:

Job Description

The incumbent will be responsible for helpdesk support to both guest and staff of the hotel, maintenance and support of all hardware and software on site. 


Duties and Responsibilities 

• Assist in the daily administration of all system. 

• Analyze first and second level problems and provide initiate corrective action to ensure operational service and throughout are maintained at agreed levels upon escalation where necessary.   

• Software maintenance; Application of all relevant patches such as operating systems and security.

• Respond to guests for first level request, incoming and outgoing calls in a courteous and timely manner and escalate to manager where necessary.  

• Ensure that follow up action is taken for all outstanding matters.

• Updates documentation for unit’s procedure for system configuration.  

 • Completes special projects and other delegated activities assigned by manager. 


Qualifications and Experience 

  • Candidate must have a Diploma or equivalent in Computing and Information Systems.   
  • Certificates in A+, Network+ or Security+  

• Candidates must have two years of experience in an ICT related discipline.  

 • Strong oral and written communication, interpersonal and team building skills. 

• Knowledge of Windows Server 2003, 2008 and 2012 operating systems will be considered an asset.   

Requirements | Other

·       Ability to work outside of normal work hours including weekends and public holidays.

A Curriculum Vitae and the names, addresses and telephone numbers of address below or e-mailed to: no later than April 09th, 2018.

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P.O. Box 1017

Port of Spain

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