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Job Title: Executive Manager, Customer Experience
Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL
Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO
Town / City:
Job Type: Permanent full-time
Executive Manager, Customer Experience
The Executive Manager, Customer Experience will report to the Chief Executive Officer. The selected candidate will lead our customer engagement programs and develop innovative approaches to research, collaboration, and customer satisfaction measurement that create improved value for the Company and enhanced experiences for our customers.
You will have a Bachelor’s degree in Business Administration, with post graduate related qualification, with a minimum of eight (8) years of experience in a customer support or service design environment. You must have demonstrated experience is CSM Systems and service focused product development, as well as a demonstrated track record of performance in this role.
You will have a strong project management competencies and ability work independently, within clearly defined guidelines; and demonstrate excellent communication, networking and problem solving skills.
Please submit your application in the form of an up-to-date resume and a cover letter:
Attention: Ms. Parmela Jurai Re: Executive Manager, Customer Experience
Human Resource Department, Caribbean Airlines Limited, Golden Grove Road, Piarco, Trinidad
Closing date for receipt of all responses is April 20 , 2018
Please fill in the following details.
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