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Job Ref.:

Job Title: Insurance Claims Manager



Town / City:

Job Type: Permanent full-time

Job description:

Insurance Claims Manager

Key Responsibilities:


The Role:


To ensure claims issues are settled and claims paid out are accurate and in accordance with Furness Policies and Procedures as outlined in its Claims Manual; provide claims leadership ; manage claims portfolio; work with Underwriters and Reinsurers; adherence to authority levels are maintained and minimum regulatory standards are observed; third party management; ensure broker and insured relations are maintained in the settlement of claims; manage conflicts of interest; attend court on behalf of Company liaising with In House Attorney at law to achieve Company objectives.

Personal Development

  • Adopt the Furness culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers. Undertake relevant training on Furness policies and procedures as identified by line managers
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, keeping up to date with developments at it relates to the claim function.


Personal Specification:

Education and Qualifications

  • Ten years experience in a similar position with the last three years in a supervisory role
  • Sound knowledge of all stages of claims reporting to settlement of claims of all General Insurance classes of business.
  • CII qualifications would be an asset.

Skills and Abilities

  • Decision-making
  • Work management skills: Time and workload management of technicians
  • Interpersonal skills: Ability to influence others, client and broker management skills, purposeful communication, flexibility, active listening

Knowledge and Experience

  • Functional knowledge & understanding: Claims management process, ability to communicate effectively with external parties and to utilize Alternative dispute resolution approaches with Management’s approval; sound knowledge of claim legal issues.

Aptitude and Disposition

  • Outcome focussed, self-motivated, flexible and enthusiastic
  • Professional approach to successfully interact with senior management/ colleagues/ external suppliers
  • Diplomatic


  • Problem-solving
  • Decision maker
  • Customer-focused
  • Influencing others
  • Team work
  • Technical competency and expertise in the area of claims

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