Job Ref.: Peppercorns
Job Title: Customer Service Representative
Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL
Location: WEST -DIEGO MARTIN,CHAGUARAMAS
Town / City: Maraval and West Mall
Job Type: Permanent full-time
To assist with all of the duties required by the Customer Service Representative, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Company’s Standards as set by Peppercorns as well as the Business Goals set by HADCO Limited.
This position reports to the Store Manager.
DUTIES & ESSENTIAL JOB FUNCTIONS
- Delivers quality customer service consistently.
- Demonstrates Passion about his/her work, the products delivered.
- Maintains a comprehensive knowledge about all Products.
- Work flexible hours being punctual for all shifts.
- Manages the Customer Environment.
OTHER FUNCTIONS AND RESPONSIBILITIES
- Ensures that all company rules and procedures are followed.
- Maintains a positive working environment so as to promote a culture of teamwork and respect.
- Ensures goods and properly received and all necessary documentation be forwarded.
- Conducts regular stock checks.
- Ensures store is kept tidy and organized.
- Maintains the highest standards of ethics and integrity.
- Maintains the highest standards of personal conduct and personal hygiene.
- Ensures that the stock and product are of the highest quality.
- Promotes current in-store Promotions.
- Excellent communication (both verbal and written) and interpersonal skills.
- Ability to work independently.
- Ability to handle a wide variety of tasks at one time while serving customers.
- Highly organized, energetic with a strong commitment to outstanding customer service.
- 3 CXC Ordinary Level passes
- Previous experience in a customer service environment
- Pleasant disposition and well mannered
- Team Player