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Job Ref.:

Job Title: Call Centre Agent



Town / City:

Job Type: Permanent full-time

Job description:



Job Purpose

The incumbent is responsible for providing quality Customer Service to our valued customers while also ensuring that Customer Care Metrics and Targets are met.

Key Duties and Responsibilities

  • Provides information to customers including pricing, product features and availability of products.
  • Processes orders from customers including those received via fax, email, telephone and Sale Representatives.
  • Works closely with respective Sale Managers and Sale Representative in order to provide optimal effectiveness and coverage of customers’ accounts.
  • Prepares invoices and quotations.
  • Handles Customer Complaints/Issues.
  • Logs and categorizes customers’ queries/complaints/requests.
  • Develops and maintains Customer Relations through active Call Out Campaigns and Social Media interactions.
  • Provides support and coverage within Customer Care to ensure customer needs are met and Customer Care targets are met.
  • Prepares reports.
  • Contacts new and existing customers to ensure quality service.

Academic Qualifications, Experience and Soft Skills

  • Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics.
  • At least two (2) years’ experience in the field of Customer Service.
  • Proficiency in the Microsoft suite of applications.
  • Excellent interpersonal skills.
  • Team Oriented.
  • Excellent communication skills both oral and written.
  • The ability to work in a fast paced environment with minimum supervision.

All applications are to be submitted no later than October 23rd, 2018:


Please specify “Call Centre Agent in the subject


Human Resource Department

F.T. Farfan Limited

3-5 Ibis Avenue

San Juan

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