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Job Title: Command Centre Officer



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Job Type: Permanent full-time

Job description:



SUMMARY OF JOB:  The Command Centre Officer reports to the Head of Operations and provides administrative and Call Centre support to the Command Centre. This Officer responds to calls from Security personnel, answer queries, questions and handle complaints. The incumbent is also responsible for confirming security personnel arrival on locations and providing update reports on patrols and location status.


Client Delivery

·       Confirm posting of officers on locations, as per contractual agreement daily, ensuring arrival time for present shift and departure time for previous shift are accurately documented on the duty sheets before the end of your shift.

·       In dealing with manpower shortages at locations, Officers should not be relocated from assigned locations, except in exceptional cases, where an authorization must be granted by Command Centre Shift Supervisor after consultation with Head of Operations.

·       Conduct timely confirmation of duty (typically for the following day) i.e. A.M. and P.M. for all assigned locations.

·       Monitor to ensure guard patrols are conducted as required for each shift. All checkpoints must be scanned as required, and follow-up conducted with officers for non-compliance. Head of Operations must be updated in the case of sustained non-compliance.

·       Act as primary support to patrol officers and Geotrack customers.

·       Notify relevant Law Enforcement Agencies to respond to alarms in the event of emergency.

·       Be familiar with all Clients’ security policies and procedures.


·       Plan and coordinate in collaboration with Command Centre Shift Supervisor daily schedule for Drivers, to meet the Officer posting and extraction requirements, delivery of meal vouchers, salary slips, etc.

·       Ensure all documents received at Command Centre are documented in relevant log books and are sent out to recipients in a timely manner.

·       Monitor whereabouts of all company vehicles via GPS Tracking to ensure compliance. Any anomalies must be reported to Command Centre Shift Supervisor immediately for follow up.

·       Maintain a chronological log of events during each shift, to include what actions were taken and contacts made. Ensuring that all logs are accurately maintained and updated.

·       Prepare Client Patrol Reports Daily, and submit to Client by 7 A.M. each day.

·       Assist in issuing meal vouchers and petty cash in accordance to company policies in the absence of the Administrative Assistant; must be accompanied by the necessary documents.  Approval must be sought from Command Centre Shift Supervisor on duty. Ensure all accompanying documents i.e. signed meal voucher stubs, petty cash vouchers are returned and accounted for on each shift.

·       Conduct routine vehicle inspections with relieving Driver at Command Centre, as assigned by Command Centre Shift Supervisor, ensuring that the relevant documentation is completed according to policy, including updating the Vehicle Inspection Log. 

·       Maintain Station Diary, official registers and Logs in Absence of Command Centre Administrator

·       Ensure that Handovers are conducted and signed by both parties at the end of each shift in accordance to company policy.

·       Any other duties that may be assigned from time to time within the scope of your function




Directly Reporting


Key Relationships

a) Employees under supervision:

b) Number of branches or locations:











Required hands-on, technical or other types of training to perform the job:

·       Excellent interpersonal and communication skills;

·       Excellent customer service skills;

·       Manages challenging situations and remains positive;

·       Ability to work independently and as an effective part of a team;

·       Professional, organized, and ability to plan and prioritise;

·       Dependable and resourceful;

·       Ability to multitask and problem-solve in a fast-paced environment;

·       Ability to handle sensitive, confidential information with diplomacy;






Microsoft Office Suite


·       At least 1 year’s experience working in a similar position;

·       Certified to operate firearms would be an asset;

·       Experience in the Security Industry would be an asset.


Relationship Building

Able to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support.


Effectively communicates by actively listening and sharing relevant information so as to anticipate problems and ensure effectiveness of the firm; effectively communicates by adjusting style, tone and level of detail appropriate to the audience and occasion

Customer Focus

Is dedicated to meeting the expectations and requirements of clients in a manner that provides satisfaction for the client and fosters client loyalty. It implies helping or serving others, to meet their needs. It means focusing on discovering those needs and figuring out how to best meet them.


Adaptability / Flexibility

Able to adapt to and work with a variety of situations, individuals and groups. Able to think on feet, and not being disconcerted or stopped by the unexpected.eportss lpliance ofernal customers.Best Practices. Warehousingrehouse Attendantslaince

Planning & Organising
Establishes a systematic course of action for self to ensure accomplishment of specific objectives. Sets priorities, goals, tracking systems and timetables to achieve maximum productivity.


Does more than is required or expected in the job; does things that no one has requested that will improve or enhance service, avoid problems, or develop opportunities.

Problem Solving / Analytical Skills

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.

Ethics and Integirty

Has concern for the degree of trustworthiness and ethical behaviours, with consideration for the knowledge one has of the impact and consequences when making a decision or taking action.



A job description is meant to describe the general nature and level of work being performed for a position at a particular moment in time and can therefore be modified at management’s discretion. It is not intended to be an exhaustive list of all duties, and skills required of a position, nor is it intended to remain a static document.                

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