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Job Ref.:

Job Title: First Assistant



Town / City:

Job Type: Permanent full-time

Job description:



Position Purpose

Works alongside the General Manager to recruit, lead and develop people to execute outstanding Quality Service Cleanliness.   Build sales and control cost to deliver optimum business results. Key customers may include General Manager, Management team, Crew and customers.


Principal Accountabilities

In addition to following policies and procedures, principle accountabilities include, but are not limited to:

Commitment to People

 Ensures restaurant is the employer of choice in the community by bringing to life the People Promise:

 Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, communication, training during the shifts, etc.) necessary to gain commitment from crew and managers

 Executes a plan based on an employee commitment measurement to increase employee’s loyalty, satisfaction and pride with the work experience

 Knows, enforces and educates crew and managers on all appropriate personnel policies, labour laws, health and security procedures

 Contributes to plan to select and retain crew based on restaurant people forecast

 Manages the development and training to crew and shift managers, including crew initial and follow up orientations

Sales Maximization

 Maintains critical standards for raw finished product quality, service speed and quality, cleanliness and sanitation

 Models performance standards for all crew stations and maintenance as needed

 Executes any established plans, to improve external customer’s satisfaction in line with the promise of the brand to increase their loyalty

 Effectively uses pre-shift and shift planning tools to ensure optimum Quality Service Cleanliness and assigns/or moves crew within positions to meet volume demands. Prepares shift for changeover with next manager

 Manages shift and/or areas without supervision

   Support local stores marketing plans and national promotions to maximize sales potential within the community

 Effectively schedules to build the business on all day parts

 Assists in the implementation of new products procedures


 Properly executes , enforces and manages all food safety and sanitation requirements and practices

 Ensures all security procedures protocols are followed

Business Performance/Profit

 Controls assigned P&L line items

 Controls labor, waste, cash and while managing shifts and/or areas

 Establishes and follows-up on any related action plans

Qualifications and Experience

Ø  Bachelor’s degree in Marketing or Business Management.

Ø  At least 3 years’ experience in a managerial role, preferably within the hospitality sector.

Ø  Working knowledge of Restaurant Operations (Quick Service).

Ø  Excellent verbal and written communication skills

Ø  Proficient in Microsoft Office

Ø  Must have sound judgment and discretionary skills.

Ø  Must display very good organization and time management skills.

Ø  Exceptional service orientation with keen ability to focus and deliver on guest needs.

Ø  Highly organized, performance driven and can be hands-on when required

Ø  The ability to produce and analyses reports

Ø  Good numeracy and problem-solving skills

Ø  Flexibility and availability to work extended hours including weekends and holidays

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