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Company: Electrical Industries Group Ltd

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Job Ref.: Job

Job Title: Customer Service Representative

Sector: BUSINESS DEVELOPMENT,SALES,RETAILING, DISTRIBUTION

Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO

Job Type: Permanent full-time

Job description:

SUMMARY OF JOB: The incumbent would be responsible for assisting the Sales and Marketing Team in the smooth operations of the Sales Department and to ensure customer satisfaction.

 

KEY RESPONSIBILITIES:

  • Provide general product/pricing information to customer via telephone, over the counter or any other electronic means.
  • Liaises with Customers/sales representatives/warehouse personnel/truckers/ and others to efficiently and effectively execute sales.
  • Responsible for processing orders received via electronic media or personally from customers, sales representatives or any other authorized persons
  • Collects monies due/outstanding on invoices and perform the standard procedure after receiving same.
  • Prepares Cash Sales summary and end of day VISA Sales Summary.
  • Prepares head office receipt for payments received against charge invoices and temporary receipt for cash received for non –inventory Purchases.
  • Processes visa transactions- direct or off line.
  • Liaises with VISA customers to advise on account transactions.
  • Update Customers on product availability and price changes
  • Prepares vouchers- reimbursement of cash, cash refunds and credit-memos
  • Operate Teller Window as Assigned.
  • Operate Receptionist/Telephone Operator Desk as assigned.
  • Schedules trucker’s deliveries as per invoices and calculates sheets weekly and forwards to Finance for payments.
  • Telemarketing: Promoting new products &/ Increasing Sales via the telephone.
  • Other duties as required
  • Focus on Customer Service Delivery. 

Qualifications required:

Degree/Diploma and major if applicable:       

  • Minimum of Five (5) CXC O’Levels 

Required hands-on, technical or other types of training to perform the job:

  • Good verbal, written, time management, organizational and interpersonal skills
  • Effective analytical skills
  • Excellent Communication skills
  • At least one (1) year experience in related function in a manufacturing environment

This vacancy is closed.


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