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Company: Electrical Industries Group Ltd
Job Ref.: Job
Job Title: Customer Service Representative
Sector: BUSINESS DEVELOPMENT,SALES,RETAILING, DISTRIBUTION
Location: NORTH EAST -ST AUGUSTINE,TUNAPUNA,AROUCA,PIARCO
Job Type: Permanent full-time
SUMMARY OF JOB: The incumbent would be responsible for assisting the Sales and Marketing Team in the smooth operations of the Sales Department and to ensure customer satisfaction.
- Provide general product/pricing information to customer via telephone, over the counter or any other electronic means.
- Liaises with Customers/sales representatives/warehouse personnel/truckers/ and others to efficiently and effectively execute sales.
- Responsible for processing orders received via electronic media or personally from customers, sales representatives or any other authorized persons
- Collects monies due/outstanding on invoices and perform the standard procedure after receiving same.
- Prepares Cash Sales summary and end of day VISA Sales Summary.
- Prepares head office receipt for payments received against charge invoices and temporary receipt for cash received for non –inventory Purchases.
- Processes visa transactions- direct or off line.
- Liaises with VISA customers to advise on account transactions.
- Update Customers on product availability and price changes
- Prepares vouchers- reimbursement of cash, cash refunds and credit-memos
- Operate Teller Window as Assigned.
- Operate Receptionist/Telephone Operator Desk as assigned.
- Schedules trucker’s deliveries as per invoices and calculates sheets weekly and forwards to Finance for payments.
- Telemarketing: Promoting new products &/ Increasing Sales via the telephone.
- Other duties as required
- Focus on Customer Service Delivery.
Degree/Diploma and major if applicable:
- Minimum of Five (5) CXC O’Levels
Required hands-on, technical or other types of training to perform the job:
- Good verbal, written, time management, organizational and interpersonal skills
- Effective analytical skills
- Excellent Communication skills
- At least one (1) year experience in related function in a manufacturing environment
This vacancy is closed.