Find Jobs in Trinidad and Tobago -

Close window

Job Details

Share on Twitter Share on Facebook Print Email a Friend

Company: Yogurtland

uploaded image

Job Ref.:

Job Title: Supervisor



Town / City: Price Plaza/ South park

Job Type: Permanent full-time

Job description:

JOB TITLE:                                      SUPERVISOR

REPORTING TO:                           Store Manager


KEY ACCOUNTABILITIES:       Assisting Manager(s) in the following areas (all tasks and categories)

Customer Service:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, assisting customers and responding to customer inquiries and complaints and all other aspects of customer service
  • Maintaining solid product knowledge, with specific knowledge as to its health benefits and pricing strategy with the ability to effectively communicate this knowledge to customers
  • Manage guest traffic
  • Help maintain and implement awareness of all promotions and advertisements.
  • Demonstrate use and operation of merchandise, machinery
  • Investigate and resolve complaints regarding food quality, service, or accommodations.

Machine and Product Preparation and Maintenance:

  • Preparation of yogurt and yogurt dispensers
  • Demonstrate use and operation of machinery to staff
  • Control, coordinate and assist in use and operation of machinery
  • Troubleshoot any problems that may occur with machinery
  • Coordinate floor moves, merchandising, display maintenance, and housekeeping
  • Processing and replenishing merchandise and monitoring floor stock (toppings, cups, etc).
  • Ensure maintenance of a clean floor, tables, counter top, etc
  • Ensure that all machinery, equipment, containers, machine parts etc are cleaned thoroughly
  • Assist in cleaning yogurt machines
  • Aid customers where necessary
  • Assist in ringing up sales at registers and/or bagging merchandise.

Managerial Duties:

  • Opening and Closing Store as the hours require it.
  • Examine merchandise to ensure that it is correctly displayed and priced and that it functions as advertised
  • Plan, direct and assist in activities required for effective and smooth operation of the store. Required scope of work and checklists for required activities
  • Plan, direct and implement activities such as sales promotions, coordinating with other department heads as required.
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires
  • Hire, train and evaluate personnel in sales and/or marketing.
  • Recommending the promotion or firing workers when appropriate except for what is identified as grounds for immediate dismissal
  • Instruct staff on how to handle difficult and complicated sales through examples, role-playing and real life situations
  • Schedule staff hours and assign/roster employees to specific duties that cover all operations and components of the store and its operation

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive top quality service and top quality goods.
  • Establish standards for personnel performance and customer service.
  • Carry out performance evaluations as required
  • Demonstrate and train staff in the use, operation and care of merchandise, machinery
  • Ensure that all standards are maintained throughout
  • Ensure that all procedures and policies are followed, implemented and maintained
  • Submit all documents and forms (in a folder labeled “Manager’s Folder”) to Managing Director. All documents and forms are to be filled accurately, completely and appropriately at the required intervals (daily, weekly, monthly)

Inventory Control and Management:

  • Maintain food and equipment inventories, and keep inventory records.
  • Maintain purchase(s)/goods received log
  • Inventory stock and suggest reorder when inventory drops to a specified level.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity and price
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Coordinate assignments of yogurt preparation personnel to ensure economical use of food and timely preparation.
  • Determine inventory patterns and act to suit


  • Compute sales prices, total purchases and receive and process cash or credit payment

Safety and Security Compliance:

  • Monitor compliance with health, safety and fire regulations regarding food preparation and serving, and building maintenance in facility.
  • Ensure that all health and safety codes are strictly adhered to (such as employees wearing hair nets at all times, gloves etc)
  • Ensure that the back and front of house is consistently and thoroughly cleaned at all times
  • Enforce security rules.


  • Physical ability to stand for extended periods, and to move and handle boxes of merchandise which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed

This vacancy is closed.

Latest Featured Employer

  • AALAQUIS0011
  • Rad2
  • Rad1
  • Get the Best2

The #1 Recruitment website in Trinidad & Tobago. is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.