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Company: Cinnabon & Auntie Anne's Ltd

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Job Ref.:

Job Title: Office Assistant



Job Type: Permanent full-time

Job description:


POSITION TITLE:                              Office Assistant

DEPARTMENT:                                 Head Office


POSITION REPORTS TO:                                Administrative Assistant


The Office Assistant supports the Human Resources and Administrative functions of the Company and is responsible for the day-to-day administrative duties for Head Office.


  1. Review and verify time sheets and submit payroll information for all fortnightly staff for payroll processing;
  2. Prepare paperwork and distribute new hire packages for all fortnightly and junior management staff;
  3. Assist in responding to staff queries and concerns regarding payroll and policy procedures
  4. Maintain Employee Database by accurately recording new hires, transfers, promotions and terminations;
  5. Prepare all standard HR correspondence and disciplinary letters within the company guidelines; as may be required from time to time.
  6. Coordinate with Branch Managers for the timely completion of Performance Reviews;
  7. Preparation of manpower and other HR reports on a monthly basis;
  8. Management of company staff uniforms distribution and inventory;
  9. Verification of  weekly stock inventory from branches
  10. Receiving and coordinating incoming and outgoing correspondence;
  11. Issuance of gift certificates and maintenance of gift certificate log book;
  12. Processing of NIS claims for sickness and maternity benefits, when requested;
  13. Ordering of supplies for office and branches when necessary;
  14. Call in to bakeries to ascertain staff attendance;
  15. Call Airport daily for stock count;
  16. Support various data entry and light accounting functions when necessary; including processing of utility bills;
  17. Implementing and maintaining an efficient diary system to ensure timely follow up of matters.
  18. Assist with filing various reports, invoices, documents and correspondence, in the appropriate files following standardized office procedures;
  19. Operates various office machines such as fax, photocopiers, computer, printer, duplicating equipment;
  20. Any other duties.



To perform the job successfully, an individual should demonstrate the following competencies:

  1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  1. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  1. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

  1. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

  1. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale andgroup commitments to goals and objectives; Supports everyone's efforts to succeed.

  1. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

  1. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


  1. At least two (2) years experience in Payroll processing or HR Administration;
  2. Experience in food service and/or retail environment would be an asset;
  3. Associate Degree/Diploma in Business Management or Human Resources would be an asset.
  4. Experience in Marketing is a definite asset


  1. Superior decision-making, problem-solving and analytical skills;
  2. Superior conflict-management abilities;
  3. Excellent time management skills to ensure multiple projects are managed;
  4. Excellent communication skills both verbal and written;
  5. Excellent interpersonal skills and a collaborative management style;
  6. Excellent computer skills and proficient in excel, word, outlook, and access;

This vacancy is closed.

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