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Company: Excellent Group of Companies

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Job Ref.:

Job Title: Branch Supervisor



Town / City: Arima/ San Fernando/ Trincity Mall

Job Type: Permanent full-time

Job description:



REPORTS TO: Branch Manager

LOCATION: Arima (New Store Opening!!!), C3 Centre (South), and Trincity Mall

TYPE: Full Time

Position Overview

To contribute to the efficient operation of the branch including ensuring goods are ordered or requisitioned on a timely basis and assisting the Manager in supervising staff and providing excellent customer service.

 Key Responsibilities

  • Efficiently supervise the daily operations of the branch and ensure smooth functioning of the Sales Floor.
  • Open and close store to ensure the hours of operation are in compliance with the company’s regulations.
  • Assist the Manager in rostering of weekly staff and train and develop staff in all areas.
  • Ensure the highest level of customer service and encourage others to do the same through speech, body language, dress code, willingness to assist and product knowledge.
  • Effectively train employees in selling techniques, including cross-selling and substitutions.
  • Assist in preparing for retail seasons by ensuring that products and promotional material including banners, signs are in stock.
  • Be fully knowledgeable on branch services such as Event Registry, Gift Vouchers and Promotions.
  • Process voids and clear cash tills regularly and in a timely manner.
  • Approve and process any relevant discounts.
  • Ensure that products are properly merchandised and accurately priced and labelled.
  • Ensure that products are replenished through the use of the company’s inventory system.
  • Ensure all policies and procedures are upheld.
  • Maintain a clean and safe environment for staff and customers alike.

Job Requirements


-          5 CXC O’ Level passes including Math and English.

-          Minimum 2 years’ experience supervising employees.

-          Previous work experience in a fast-paced environment is an asset.

Required Competencies

-          Must be able to work in a fast-paced environment and adapt to changing environments and changing priorities.

-          Demonstrate initiative, recommend improvements, and take action. 

-          Willing to take on additional tasks.

-          Self-starter, excellent initiative.

-          Positive attitude – optimist.

-          Proven Teamwork and cooperation, willing to take on additional tasks.

-          Communication, Interpersonal, and customer service skills.

-          Quick Learner – gain knowledge of products and procedures in a short time frame.

-          Knowledge of company procedures and products and retail operations.

-          Speed and accuracy are equally important.

-          Passion for retail.

-          Simple merchandising skills.

-          Demonstrate confidentiality, tact, diplomacy, and professionalism at all times.

-          Overtime may be required.

Interested persons please forward resume to:

Subject: Branch Supervisor


Human Resources

26-28 Gaston Street,

Lange Park Industrial Estate, Chaguanas

Subject: Branch Supervisor


Call us at 225-1010 Ext. 2126/2106

Fax#- 671-2070

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