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Company: MASSY Finance Ltd

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Job Ref.:

Job Title: Senior Collections Officer



Job Type: Permanent full-time

Job description:




To ensure that the delinquency is managed at an agreed level, provide solutions to keep the customers satisfied.


  • Develop and maintain satisfactory customer relationships with both internal and external customers.
  • Partner with Assistant Manager Collections to identify challenges, determine goals/objectives and design initiatives to align the Company with its objective; articulating clear plans for achieving these.
  • Provide recommendations to Assistant Manager Collections relative to existing systems, policies and procedures to ensure alignment with the Company’s goals.
  • Review the arrears report and calls all clients who are in arrears or if up to date are consistently experiencing problems with servicing their loans on a timely basis and whose insurances are not up to date. Discusses root cause of delinquency and makes recommendation to customers and supervisor for resolution.
  • Pays attention to critical developments in the external environment that may affect delinquency and advise Assistant Manager Collections.
  • Call delinquent customers follow up on promise to pay.
  • Maintain detailed collection and cash management statistics
  • Handle select problem including commercial and corporate accounts for collection.
  • Works closely with Sales and Support staff as needed to resolve customer disputes and assist in problem solving.
  • Monitors the repossessions and collections performance of the high-risk team to ensure targets are met.
  • Coordinates write off projects for identified delinquent accounts.
  • Complete structured and ad hoc reports as required for management
  • Support the Assistant Manager Collections with repossession of motor vehicles, release of motor vehicles, disposal of real estate security, litigation, Bailiff management, in keeping with established guidelines. 

  • Support the Assistant Manager Collections in the development of presentations for senior management and the Board of Directors.
  • Conduct regular visits to repossessed vehicle storage facilities to ensure that repossessed vehicles and real estate are kept in good order and disposed of in a timely manner.
  • Interview customers daily with regards to queries and provision of delinquency solutions.
  • Create and dispatch arrears letters and settlement letters for specific cases.
  • Prepare journal vouchers including insurance claim settlement, allocate payments, rebates, transfers and cheques received via mail.
  • Keeps up to date on all communications including changes to Massy Finance GFC credit policy and procedures.
  • Adherence to Regulatory Compliance Guidelines, AML/ATF and Massy
  • Prepare Source of Funds Declaration for cheques over TTD90,000 or for transactions deemed requiring a Source of Funds Declaration.
  • Follow up on the arrears and insurance in keeping with guidelines reflected in the Credit Manual and as directed by the Assistant Manager Collections.
  • Follow up with client/Insurance Companies for updated Insurances.
  • Print letters for clients in keeping with established guidelines for insurance renewals.


  • Diploma Level in a Business-related field from a reputable University
  • At least two (2) years’ experience in Customer Service industry
  • Three (3) years’ experience in a business environment.
  • Proficiency with Microsoft office.   
  • Supervisory experience is an asset.
  • Must have access to motor vehicle.


The Human Resources Department Massy Finance

61 – 63 Edward Street

Port of Spain

Or E-mail


Please note that only suitable applications will be acknowledged.

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