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Company: FURNESS Trinidad Group of Companies

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Job Ref.:

Job Title: Customer Service Representative

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Job Type: Permanent full-time

Job description:

CUSTOMER SERVICE REPRESENTATIVE

General Summary: - Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Must have a valid driver’s license and at least 2-3 years driving experience. Experience in the vehicle industry would be an asset.

Duties:

Ensures and provides quality service to customers

Answers customer inquiries/ communications as required

Provides back-up support to other group members in the performance of job duties as required.

Contributes to team effort by accomplishing related results as needed.

Performs other related duties as assigned by management.

Skills/Qualifications – Customer Service, Quality Focus, Problem Solving, Market Knowledge, Documentation skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Must be 25 years of age or over.

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