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Company: MASSY Finance Ltd

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Job Ref.:

Job Title: Customer Service Representative

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Job Type: Permanent full-time

Job description:

CAREER OPPORTUNITY

CUSTOMER SERVICE REPRESENTATIVE

JOB SUMMARY

Provides Customer Service at all points of customer interaction, determines customer needs and offers optional products in a professional and courteous manner.

MAIN RESPONSIBILITIES

  • Develop and maintain satisfactory customer relationships with both internal and external customers.
  • Ensuring that the facilities are adequately maintained:
    • Clean & tidy work area
    • Transaction area is secured and not visible to customers
    • Forms and Customer Notices are clearly displayed
  • Monitor inventory and reorder levels for forms from inventory of forms from Massy Remittance Head Office to facilitate customer transactions.
  • Proper filing of customer forms and other related documents
  • Daily reconciliation of transactions conducted for MoneyGram/SurePay/Cambio
  • Execute other administrative tasks assigned from time to time.
  • Adherence to Massy Remittance Policies and Procedures for:
  • Daily Reconciliation ā€“ Daily balances of cash and arranging for bank deposits
  • Finance Reporting & Governance
  • Compliance
  • IT
  • Customer Service
    • Daily activity report from MoneyGram transactions
    • End of day reconciliation report
    • Daily reporting of Sure Pay transactions
    • Daily reporting of Cambio transactions
    • Daily reporting of Foreign Exchange transactions.

ESSENTIAL JOB REQUIREMENTS

  • Completed CAT or ACCA Level I Proficient in use of computer applications Microsoft suite of products
  • At least 3 yearsā€™ experience in a Customer Service Environment
  • Demonstrated understanding and experience in basic accounting software
  • Ability to plan and implement work schedules
  • Must be available to work on Weekends
  • Must be able to work shifts

KEY COMPETENCIES

  • Customer Service
  • Accuracy
  • Integrity
  • Confidentiality
  • Teamwork
  • Attention to detail and accuracy
  • Excellent planning and organizing skills
  • Strong communication skills
  • Attendance and Punctuality
  • Dependability

INTERESTED AND QUALIFIED CANDIDATES PLEASE CONTACT:

The Human Resources Department Massy Finance

61 ā€“ 63 Edward Street

Port of Spain

Or E-mail vacancies@massyfinance.com

 

Please note that only suitable applications will be acknowledged

Please note that all applications must be submitted by June 21st 2017. 

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TrinidadJob.com is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.