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Company: MASSY Distribution Ltd

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Job Ref.:

Job Title: Team Lead South Operations



Job Type: Permanent full-time

Job description:


TEAM LEAD- South Operations


Responsible for ensuring and improving the performance, productivity, efficiency and profitability of Massy Distribution’s South Operations through the establishment of effective procedures and policies.


  • Manage, coordinate and monitor the workings of the Customer Service Representatives and warehouse personnel.
  • Ensure effective ordering and re-ordering of stock for all warehouses whilst minimizing stock outs and over stocking.
  • Follow-up orders that have been entered and distribute accordingly.
  • Improve processes and policies in support of organizational goals and objectives to maximize output.
  • Manage on-time delivery target that is ensuring that customers’ deliveries are executed in a timely manner as per agreed organizational goals.
  • Maintain costs within budget by ensuring an efficient delivery transportation system.
  • Ensure efficient storage, control and rotation of goods.
  • Evaluate and ensure availability of the material handling and storage equipment requirements to meet the required stock level and effective utilisation of space.
  • Act as liaison with Pharma and Van Sales Departments resolving issues in a timely manner.
  • Monitor and enforce adherence to rules, regulations and ISO procedures.
  • Establish work schedules that will facilitate smooth and efficient operations.
  • Develop staff through coaching, counselling and disciplining.
  • Monitor and evaluate staff performance.
  • Coordinate and monitor work in Pharmaceutical and Warehouse department.
  • Manage maintenance of equipment and machinery.
  • Provide technical support when needed.
  • Manage customer relations.
  • Assist in development of strategic plans for south operations.
  • Utilize financial reports to improve profitability.
  • Assist in preparation of departmental budgets.
  • Assist in planning effective strategies to achieve financial targets.
  • Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; and recommending system improvements where required.
  • Maintain and improve the Company’s quality system.
  • All of the above must  be done in a manner upholding the company’s CSMS policies and practices.
  • All of the above must be done in a manner upholding the company’s QHSE policies and practices and to ensure the work environment is healthy and safe.



  • Team Player
  • Customer focused
  • Good interpersonal and communication skills
  • Conflict management
  • Ability to work in a dynamic environment with minimum supervision.
  • Planning and organizing skills
  • Critical thinking and problem solving skills.

Qualifications & Experience

  • Bachelor’s Degree.
  • Knowledge and experience in organizational effectiveness and operations management
  • Information technology skills – Microsoft Word, Excel and knowledge in Sx.Enterprise.
  • Two (2) years’ experience in a similar environment and position.

Application Deadline: Thursday 7th September 2017

Email CV/Resume to

This vacancy is closed.

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