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Company: iQOR Trinidad

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Job Ref.:

Job Title: Call Center Agents

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: EAST -ARIMA/SANGRE GRANDE

Job Type: Permanent full-time

Job description:

Call Center Agents

We are currently seeking Call Center Agents for our Eteck Park Wallerfield Location.

We are currently seeking Permanent Call Center Agents for our Trinidad & Tobago Center at Etek park, Tamana, Wallerfield. Responsibilities include:

  • Answering inbound telephone call enquiries, product questions, and service accounts professionally and efficiently in a fast- paced work environment
  • Respond to customer's requests, and comments appropriately and effectively online, using the appropriate in house social media tools
  • Gather data and document proper systems per customer requirements
  • Resolve customer’s technical enquiries and descalate accordingly
  • Must have Excellent data entry, MS Word and internet navigation skills
  • Must Possess Excellent Researching Skills and be able to resolve customer queries within defined timeframes.

Qualifications/ Experience

  • 5 CXC / CAPE passes including English
  • At least one (1) years’ experience in a customer oriented or data entry role with ability to navigate social media
  • General PC knowledge
  • Previous troubleshooting experience with cell phone providers is a plus
  • Ability to work in a fast-paced environment and multi-task
  • Must be detail oriented and possess good oral and written communication skills
  • Excellent grammar, voice and diction
  • Dynamic interpersonal and judgment skills
  • Professional demeanor and dependable work ethic

Personality

The ideal candidate must also possess a vibrant personality and be willing to go the extra mile to "wow" the customer.

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TrinidadJob.com is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.