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Company: iQOR Trinidad

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Job Ref.:

Job Title: Call Center Agents - Wallerfield



Job Type: Permanent full-time

Job description:

Call Center Agents - Wallerfield

We are currently seeking Call Center Agents for our Eteck Park Wallerfield Location.

We are currently seeking Permanent Call Center Agents for our Trinidad & Tobago Center at Etek park, Tamana, Wallerfield. Responsibilities include:

  • Answering inbound telephone call enquiries, product questions, and service accounts professionally and efficiently in a fast- paced work environment
  • Respond to customer's requests, and comments appropriately and effectively online, using the appropriate in house social media tools
  • Gather data and document proper systems per customer requirements
  • Resolve customer’s technical enquiries and descalate accordingly
  • Must have Excellent data entry, MS Word and internet navigation skills
  • Must Possess Excellent Researching Skills and be able to resolve customer queries within defined timeframes.

Qualifications/ Experience

  • 5 CXC / CAPE passes including English
  • At least one (1) years’ experience in a customer oriented or data entry role with ability to navigate social media
  • General PC knowledge
  • Previous troubleshooting experience with cell phone providers is a plus
  • Ability to work in a fast-paced environment and multi-task
  • Must be detail oriented and possess good oral and written communication skills
  • Excellent grammar, voice and diction
  • Dynamic interpersonal and judgment skills
  • Professional demeanor and dependable work ethic


The ideal candidate must also possess a vibrant personality and be willing to go the extra mile to "wow" the customer.

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