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Company: EUROPA (Trinidad & Tobago) Limited

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Job Ref.:

Job Title: Operations Manager, Facilities/ Senior Facility Manager



Job Type: Permanent full-time

Job description:


Job Title:            Operations Manager, Facilities

Department:       Europa Facilities Management Services

Reporting to:     Director of Operations




Europa, are currently seeking a Operations Manager, Facilities to manage the Companies offices and depots in the South/North Region. The role includes responsibility for account management for internal/external customers, providing cost effective services, a safe, secure and suitable working environment for all staff and customers.

The role of Operations Manager, Facilities is a key one in the provision of facilities services.  The occupant is often the focal point for contact with end users and as such needs to present a flexible, enthusiastic and professional image at all times.

The post holder will often be required to act on behalf of the General Manager and to take decisions quickly and efficiently.

Europa provides straight forward, intelligent FM solutions, which means that we operate in an honest and sincere manner, meeting our clients’ demands in the best way possible, whilst retaining the values and culture of our family business heritage.  We concentrate on putting people first – our employees and our customers.  We are approachable, helpful and quick to find a solution.  We believe in being open about what we do and how we do it.  We are passionate about getting things right first time and delivering real value for money.  We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take.

As the Operations Manager, Facilities within the Facilities Department of the business you will : 

Manage an efficient, cost effective and customer focused service, including the management and control of building fabric and mechanical and electrical maintenance and to provide the Operations/General Manager with Financial and Performance Management support



This role will include a variety of tasks including the following:

·         To deliver a strategy to ensure delivery of both hard and soft services to the sites.

·         Preparation and be accountable for the financial management of expenditure at offices and depots, taking necessary actions to keep within budget.

·         Ensure accruals, journals and sundry recharges are undertaken on a regular month basis.

·         Provide out of hours assistance where necessary.

·         Ensure that the policy in respect of safety, security and emergency procedures is implemented and monitored.

·         Be responsible and accountable for the achievement of all KPI’s, SLA’s and performance standards for the contracts.

·         Responsible for account management and customer interface at offices and depots.

·         Assist with increasing efficiency in revenue activities Improve performance and productivity from direct labour and contracted services

·         To manage the service contacts incorporating penalties for non standard delivery of services.

·         Ensure contractor’s work is effectively managed in relation to cost control. Quality and service levels.

·         Arrange training programmes for the Customer Support/Office based staff focusing on individuals personal development plans, safety and quality.

·         Maintain and improve customer relation with Directors and Key Customer Contracts.

·         Ensure that the offices and depots in the area are maintained to fit for purpose standards in line with the Contracts and all security, safety and emergency procedures are adhered to by users

  • Monthly figures and analysis is produced to meet corporate and financial timetables.
  • To develop for continuous improvement of service delivery to exceed customer expectations.
  • Ensure that all legislation guidelines and statutory legislation is adhered to, and all safe systems of work are applied.
  • To assist with general office duties as and when required.
  • Assist with the delivery of Europa objectives in line with ‘Employer of Choice’ status


Qualifications and Experience                                         


·         HNC Business Studies or similar BIFM, IFMA qualification.

·         Strong interpersonal skills with the ability to persuade and influence key decision makers in the company.

·         A proven track knowledge of budgetary and resource controls.

·         Sound knowledge of providing services to customers

·         Sound business knowledge, negotiating skills and organisational qualities.

·         Good knowledge of Corporate Systems and political climate.

·         Problem solving, independent nature, customer and client focused with the ability to lead and develop others.


·         IOSH/NEBOSH or equivalent Health and Safety qualification



·         Experience in managing third party suppliers

·         Effective Communication

·         Client and Customer Focus

·         Managing Change

·         Coaching and Development


HOW TO APPLY                                         

To apply please forward your CV, quoting the Job Title ‘Operations Manager, Facilities’ Recruitment:


This vacancy is closed.

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