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Eastman and Associates Limited
Job Ref.: 321/RBMEAL
Job Title: Relief Branch Manager
Salary / Package: $16,508.00
Sector: ACCOUNTING,AUDIT,FINANCE,ECONOMICS,PURCHASING,INSURANCE ADMIN,
Job Type: Temporary / Contract
Details areas follows:
Contract Period -One (1) year from 02 January 2018 to 31 December 2018 Compensation -
Salary $14,408.00 Telephone Allowance $300.00 Travelling Allowance $1,800.00 Total $16,508.00 per month
Other Sick Leave Fifteen (15) days UPB Six (6) days Group Life $5,000.00 Gratuity 15% of gross annual salary
DEPARTMENT/BRANCH: Branch Operations and Advisory Services (BOFAS) REPORTS TO: Executive Manager -BOFAS SUPERVISES: 1. Assistant Manager Credit 2. Credit Supervisor 3. Operations Supervisor 4. Verifications Officer 5. Branch Secretary 6. Vault Clerk
ROLE RESPONSIBILITY: Responsible for the overall effective operations and day-to-day functions of the Branch. Supervises and motivates branch staff and ensures that all the Credit Union’s established policies, procedures, regulatory and compliance requirements are followed. Achievement of all branch targets - loans, delinquency, shares and deposit accounts.
OVERALL OBJECTIVES: •Implements and ensures adherence to all policies, procedures and decisions of the Board of Directors and Management of the Credit Union in the achievement of operational and strategic goals •Manage and coordinate the day-to-day functions of the branch to ensure effective operations, safety and security of personnel, equipment, facilities and valuables •Ensures that the branch maintains and adheres to all regulatory and legislative compliance requirements and standards •Promotes products and services, and ascertains the demands of the members to ensure the organisation is seen as an effective and efficient leader in the credit union movement •Effectively supervise, coach, train and develop branch staff to maintain optimal member service satisfaction levels including prompt and reliable standard of service
ESSENTIAL FUNCTIONS AND DUTIES: A. Management: 1) Maintains communication between the branch and senior management by preparing daily, weekly, month-end and ad-hoc reports on operations and productivity 2) Prepares annual branch budget and ensures expenses stays within approved budget 3) Ensures adherence, formulates recommendations and provides feedback to senior management on all operational policies 4) Conducts weekly/monthly meetings with branch staff to inform, train, advise on new developments, policies or procedures B. Compliance: C. Ensures the branch is in compliance with the organisation’s AML/CFT policy and procedures in accordance with CBTT - Bureau De Charge Terms and Conditions/ AML/CFT guidelines and the AML/CFT legislative framework 1) Communicates/liaises with Compliance Officer ALL AML/CFT matters, in accordance with AML/CFT policy and procedures in a timely manner, as required. 2) Removed and restated in Operations D. Treasury: 1) Ensures that all branch transactions are balanced at the close of each business day 2) Ensures persons accountable for handling cash are following the internal procedures, as required 3) Checks and verifies treasury logs daily 4) Verifies cash in Tellers’ Till/Cash pan monthly and Treasury cash twice a month E. Marketing: 1) Actively participates in marketing promotions and branch sales programs in order to meet and exceed branch targets 2) Maintains knowledge of the Credit Union’s products and services in order to effectively train and motivate staff to cross sell 3) Monitors quality of service to members and ensures employees are maximising opportunities to sell products F. Member Service: 1) Counsels members regarding their financial needs and ensures they are aware of the Credit Union’s products and services 2) Coordinates effective outreach programmes/events to educate members in the interest of improved community relations and Credit Union visibility G. Customer Service: 1) Ensures members’ requests, questions and or complaints are promptly resolved 2) Assures all branch personnel provide exceptional service to the membership H. Lending: 1) Develops branch portfolio by the set target 2) Reviews and approves loan applications within the Branch Manager’s authority; reviews loans for submission to Head Office requiring approval by Executive Management/Credit Committee/Board /Commissioner 3) Conducts site visits for business or construction/bridging loans with a Credit Officer or Credit Supervisor. 4) Management, control and reduction of delinquent loans 5) Ensures that information requested for TransUnion reports/audits are submitted timely and all reports generated by officers are accounted for as per organization’s policies. I. Operations: 1) Ensures adherence to ALL policies and procedures by branch staff 2) Making decisions and granting approval on operational matters within the Branch Manager’s authority including: signing of cheques, letters and other correspondence, authorizing journals and other vouchers, approving application forms, management and control of overdrawn Deposit Accounts, approval of resignations and share withdrawals and overdrawn deposits 3) Ensures that the internal verification process is conducted to ensure systems and procedures are carried out 4) Achieves share growth, new members and deposit portfolios J. Human Resource: 1) Actively participates in the recruitment, selection and orientation of staff 2) Supervises, coach, train and cross training of all branch staff 3) Oversees the evaluation of all branch staff work performance, by assisting supervisors in preparing, delivering annual reviews and performing coaching sessions 4) Manages manpower planning for the branch in the recommendations/approval of leave, acting appointments, to ensure optimum staffing levels at all times 5) Conducts personnel management functions including monitoring absenteeism, punctuality, issuing warning letters, applying corrective actions and resolving grievances K. Maintenance, Safety and Security: 1) Manages the security and safety of the branch by analysing risks, promptly reporting breaches and accidents, adhering to policies and procedures and advising staff of any changes 2) Ensures the branch and external surroundings are properly maintained, equipment outage, service calls and system down time is reported in a timely manner 3) Acts as a dual custodian and holds keys and combination numbers in branch security procedures Key Performance Indicators (KPIs) to be developed within one (1) month of contract period
A First Degree in Management, Accounting, Economics or Finance or a relevant professional qualification in banking or a related discipline.
A minimum of five (5) years experience in the financial services sector three (3) which should be at a supervisory or management level.
Experience in a Credit Union environment would be considered an asset.
Knowledge of compliance requirements: CBTT-Bureau De Charge, AML/CFT guidelines/legislative framework
Knowledge of the fundamentals of lending, delinquency and practices.
Strong background in operations and treasury management
Proven track record of leading and coaching a team to “higher" results, including sales excellence, achievement of targets and consistent delivery of exceptional service.
Must be proficient in MS Office (Outlook, Excel, Word)
Thank you for providing us with your CV as the preliminary step in the process of registering for employment through Eastman & Associates Limited, your preferred Recruitment Agency.
• In order to assist with a job placement, you are asked to visit our offices (in office attire) at #31 Scott Bushe Street, Port of Spain between the hours of 8:00 a.m. and 3:00 p.m., Monday to Friday.
• At that time, you shall be interviewed and will be required to complete an online mandatory psychometric assessment (personality test).
• There is a non-refundable processing fee which ranges from TT$250 - TT$500 (cash only) depending on the level of job requested.
• This registration is valid for two (2) years.
On the day of registration you must bring the following:
1. Your resume with details of CXC and A Levels inclusive of Grades
2. Original of all your Educational Certificates
3. Original and copy of your Birth Certificate
4. One valid form of Identification (ID Card, Driver’s Permit or Passport)
5. A police certificate of character (a copy of the receipt is acceptable; however original must be forwarded upon receipt).
6. Two work-related references, as indicated on your resume along with their contact information. (Eastman and Associates reserves the right to refuse/withdraw services from, and employment to, any candidate who misrepresents their qualifications, experience, abilities, status and background).
Should any of your documents not be in the name used for registering, please provide the support for the name change e.g. marriage certificate, deed poll.
We thank you once again for selecting Eastman and Associates Limited for your job search and look forward to being of service to you.
Eastman & Associates Ltd
# 31 Scott Bushe Street
Port of Spain
Tel: (868) 625-3232, 623-2533
Fax: (868) 625-3219