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Company: Caribbean Airlines Limited

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Job Ref.:

Job Title: Customer Contact Lead Agent

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: TOBAGO

Job Type: Permanent full-time

Job description:

Customer Contact Lead Agent

Job Summary

The Customer Contact Lead Agent will report to the City Ticket Office - Supervisor. The successful incumbent will provide reservations, ticketing and related services to all internal and external customers including travel agents via the use of computer reservations terminals, phones or any other electronic media. He/she will ensure the accurate preparation and submission of sales reports and daily cash deposits as well as assist in supervising ticketing agents and satellite offices.

QUALIFICATIONS and EXPERIENCE

  • A minimum of five (5) GCE/CXC Ordinary Level passes, including Mathematics and English
  • A minimum of (3) years experience in a similar capacity
  • Strong geographical knowledge
  • Computer literate with a strong working knowledge of the Reservations Systems used by the company
  • Knowledge of finance policies and procedures

OTHER ATTRIBUTES

The successful candidate must:

  • Be customer service driven
  • Possess excellent verbal and written communication skills
  • Have strong problem solving skills
  • Have knowledge of basic supervisory skills
  • Be able to work well as a contributing member of a high performance team

Closing date for receipt of all responses December 05, 2017

Please submit your application in the form of an up-to-date resume and a cover letter and forward to:

  • Human Resource Department, Caribbean Airlines Limited, Golden Grove Road, Piarco.
  • E-mail: jobs@caribbean-airlines.com
  • Fax No: +1/868-669-3428

Attention: Ms. Parmela Jurai Re: Customer Contact Lead Agent - Tobago

Candidates MUST [CLICK HERE] to apply for this job Directly from CARIBBEAN AIRLINES' website

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