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Company: RAMCO Industries Ltd

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Job Ref.: RIL-SS

Job Title: Sales/Operations Supervisor




Job Type: Permanent full-time

Job description:

General Accountability

The position holder’s primary focus (amongst other duties and responsibilities) is to execute his duties with major emphasis on the entire sales process in the twenty, one hundred, and House-to-House contractor Liquefied Petroleum Gas (L.P.G) categories. Great emphasis is placed on offering consistent high levels of customer service in keeping with the policies of the Company. As a support to the sales process, the Sales Team Leader also has a responsibility to track and monitor sales in all areas discussed above, to maintain existing business and foster new business opportunities in all categories.

Additionally, the position holder is to ensure that all employees under his/her span of control adheres to the safety policies and guidelines set out by Ramco Industries Limited.

Customer Service

q    Ensures that all request for twenty pound, one hundred pound, bulk and House-to-House L.P.G. are dispatched immediately to the designated sales personnel for delivery in keeping with customer’s request.

q    Calls customers as needed to advise as to any changes / delays in delivery.

q    Ensures that all request for L.P.G. (including one hundred pound cylinders and bulk) are delivered to customers within forty-eight (48) hours of the order being received.

q    Reviews the Customer Route Sheet from the prior day’s sales and seeks explanations from all drivers as to non-adherence to same including sales variances.

q    Provides the current day’s approved customer route sheet for twenty pound (20lb) customers PLUS customers not serviced from the prior day’s route sheets.

q   Tracks the progress of Salesmen against agreed sales targets investigates variances through discussions with them and liaises with the Sales Operations Manager for south issues and the Area Sales Manager –North on a timely basis in order to develop strategies to correct same.

q   Continuously prepares an end of week (every Friday before the end of business day) report to the Company’s Sales Operations Manager- South or the Area Sales Manager - North, summarizing the daily review of the customer route sheet including:

  • all instances of sales variances
  • customers who did not purchase
  • other data requested by the Sales Operations Manager

q  Communicates immediately with the Sales Management to address and resolve all issues with reference to delivery of L.P.G.

q  Vehicle Tracking – reviews reports on vehicle usage including but not limited to hours worked, start and stop times and area coverage

Attainment of Budgets for all Areas

Customer Satisfaction

Customer Complaints Resolution- (within 24 hours or less of receipt of complaint)

q  Works with the other CSR’s for the speedy resolution of all customer complaints

q  Communicates with customers on resolution of complaints/concerns immediately once the issue has been resolved.

Customer Visits.

q  Conducts, as directed by Senior Management, customer visits in an effort to resolve red flag issues including:

  • poaching by distributors
  • closed customers
  • replacement customers.

All unresolved issues to be submitted to the Sales Operations Manager.

Twenty LB and Bulk Sales Spreadsheet.

House-to-House Contractors

q  Using the Vehicle Tracking System the CSR monitors daily vehicle usage. Advises the Divisional Manager- Sales and Marketing/ Sales Operations Manager on areas of concern re:

  • hrs worked
  • start and stop times
  • extent of route coverage
  • speed within assigned routes

So that timely action could be implemented to correct adverse issues.

q  Reviews on a daily basis the end of day sales of the House-to-House Contractors with a primary focus on the achievement of budgeted targets and informs the Sales Operations Manager/Operations Supervisor South or the Area Sales Manager - North of findings by ten o’clock the following workday.

q  Follows up on a daily basis at strategic intervals with House-to-House Contractors in an effort to support the sales process by dispatching relay vehicles as required.

q  Conducts, as directed and in keeping with the operations of the Company meetings with the House to House Contractors to address:

  • changes in business strategies
  • concerns of the House to House Contracts
  • concerns of Ramco Industries Limited

and submits a report on findings to the Divisional Manager- Sales and Marketing /Sales Operations Manager – South or the Area Sales Manager- North within one day of the meeting being held.

Twenty LB Customers

q  Reviews on a daily basis, the spreadsheet for all twenty pound (20lb) and bulk sales and informs the Sales Operations Manager/ Divisional Manager- Sales and Marketing /Area Sales Manager -North of irregularities/variances on a timely basis so that strategies can be put in place to correct same.

q  Reviews the Customer Spreadsheet to:

  • Identify dormant customers and calls same in an effort to regain lost business.

q  Prepares and submits to the Sales Operations Manager (South) or the Area Sales Manager- North at the end of each week a status report on dormant customer and replacement customers including:

  • customer listing
  • number of calls and visits made
  • person to whom contact was made and
  • response of the customer.

All proposed replacement customers must be approved by the LPG Dealers Association

q  Performs, as directed by Senior Management, on the field duties in an effort to capture new business opportunities in both the twenty and bulk sale categories.

q  Works with the Sales Operations Manager – south or the Manager – Finance and Administration -North to ensure that there is an adequate supply of other products (regulators, forklift cylinders etc ) to satisfy customer demands.

One Hundred LB Customers


q  Once all current customers have been plotted on the Vehicle Tracking System the CSR will be responsible for plotting all new customers onto the mapped areas.

Sales Analysis Reports (Twenty, one hundred, bulk and house-to-house contractors. (5th working day of the following month)

q  Prepares and submits to the Sales Operations Manager- South a report documenting:

  • areas serviced
  • sales value
  • new customers- value
  • dormant customers
  • replacement customers .
  • sales compared to the preceding month.
  • issues encountered and resolutions

Management Reports

q  Prepares the following reports and submits to the Divisional Manager Sales and Marketing in keeping with established timelines:

  • monthly sales variance (1st working day of new month)
  • weekly sales variance report (following Monday of the new week)
  • year to date report
  • bi-annual sales variance report (31st July of each year )


q  Ensures that all bulk sales L.P.G trailers are weighed every morning and that they carry an average weight of 4.2 lbs per gallon and that same is recorded on the Daily Sales Report.

q  Reports to the Sales Operations Manager South the status of all sales vehicles (twenty, one hundred pound, house to house) on a daily basis to ensure that there are road-worthy vehicles to service all areas.

q  Liaises with the garage on all vehicle breakdowns (twenty, one hundred pound, house to house) and communicates immediately with the Sales Operations Manager- South or the Area Sales Manager – North in the event delays to repairs are encountered with the garage team.

q  Works closely on a daily basis with the Sales Operations Manager South or Area Sales Manager - North   to ensure that there is adequate labor to conduct the division’s daily sales.

q  Investigates all instances of variances with reference to the daily cash report and informs the Sales Operations Manager or the Area Sales Manager for North employees and informs same on a timely basis of findings.

Dispatching and Human Resource

q  Assists, as directed by Senior Management, with the preparation of time sheets for casual and permanent workers ensuring the accuracy of information entered.


q  Works closely with the Company’s Fleet Manager to ensure that the division’s sales vehicles are effectively maintained and functional at all times in order to effect delivery of product and informs Senior Management of the unavailability of vehicles from the garage.  

Qualifications required:

Person Specifications

Minimum Acceptable Academic/Technical/Professional Qualifications:

q     Five (5) CXC O’level subjects including English Language, Mathematics

Maximum number of years of Relevant Experience

q      Three (3) years working experience with some supervisory experience


Specific Skills /Experience and/or Knowledge

q       Further training in Sales/Marketing

q      Computer literate with at least a basic working knowledge of Microsoft Word and Excel.

q      Good customer service, oral and written communication skills.

q      Must be willing to work on a rostered shift basis.

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