Find Jobs in Trinidad and Tobago - TrinidadJob.com

Close window

Job Details

Share on Twitter Share on Facebook Print Email a Friend


Company: CMR Company Ltd

uploaded image

Job Ref.:

Job Title: Customer Service Representative

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: SOUTH -SAN FERNANDO,POINTE A PIERRE

Job Type: Permanent full-time

Job description:

VACANCY – OPERATIONS DEPARTMENT

CUSTOMER SERVICE REPRESENTATIVE

 

JOB SUMMARY

  • ATTRACT POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS. SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
  • PROCESS NEW CLIENT ACCOUNTS, MAINTAIN CUSTOMER ACCOUNTS, IMPLEMENT CHANGES TO EXISTING ACCOUNTS.
  • FILING OF DOCUMENTS AND OTHER PAPERWORK.
  • RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINE THE CAUSE OF THE PROBLEM; SELECT AND EXPLAIN THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITE CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION.
  • MAINTAINS FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS.
  • RECOMMEND POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS.
  • PREPARE PRODUCT OR SERVICE REPORTS BY COLLECTING AND ANALYZING CUSTOMER INFORMATION.
  • CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
  • WORK WITH CUSTOMER SERVICE MANAGER TO ENSURE PROPER CUSTOMER SERVICE IS BEING DELIVERED.
  • ASSIST WITH PLACEMENT OF ORDERS, REFUNDS, OR EXCHANGES.
  • TAKE PAYMENT INFORMATION AND OTHER PERTINENT INFORMATION SUCH AS ADDRESSES AND PHONE NUMBERS AND TRANSFER TO RELEVANT DEPARTMENTS.
  • PLACE OR CANCEL ORDERS.
  • ANSWER QUESTIONS ABOUT WARRANTIES OR TERMS OF SALE.
  • GREET CUSTOMERS WARMLY AND ASCERTAIN PROBLEM OR REASON FOR CALLING.

 

REQUIREMENTS

  • 5 CXC O'LEVELS INCLUDING MATHS AND ENGLISH
  • TERTIARY LEVEL STUDIES.
  • EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS,
  • HIGHLY PROFICIENCY IN MICROSOFT OFFICE.
  • ABLE TO WORK MONDAY TO FRIDAY, 8:00 AM TO 5:00 PM, OR AS NECESSARY.
  • TWENTY FIVE (25) YEARS AND OVER.
  • AT LEAST ONE (3) YEARS WORKING EXPERIENCE PREFERABLY IN A SIMILAR FIELD.
  • LIVE IN SOUTH OR ENVIRONS WOULD BE AN ASSET.
  • CERTIFICATE OF CHARACTER FROM THE POLICE SERVICE.
  • TWO (2) WRITTEN REFERENCES, REFERABLY ONE (1) FROM A PAST EMPLOYER.

   

SEND CURRICULAE VITAE TO

THE HUMAN RESOURCE MANAGER

CMR & COMPANY LTD

#4 RESERVE ROAD, MARABELLA, TRINIDAD WEST INDIES

OR EMAIL TO

hr@cmrtt.com

DEADLINE FOR SUBMISSIONS 28TH FEBRUARY, 2018

 

 

Apply for this job


Latest Featured Employer

  • AALAQUIS0011
  • Rad2
  • Rad1
  • Get the Best2

The #1 Recruitment website in Trinidad & Tobago.

TrinidadJob.com is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.