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Company: Caribbean Airlines Limited

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Job Ref.:

Job Title: Head of Business Optimization



Job Type: Permanent full-time

Job description:

Head of Business Optimization

Job Summary

The Head of Business Optimization will report to the Chief Executive Officer. The selected candidate will provide leadership for developing the organization’s strategy to assist in reducing costs across a variety of areas by optimizing business processes and improving stakeholder value.

Key Deliverables

  • Operational Effectiveness:  Ensures effective and efficient utilization of assigned resources, towards achieving operational goals and standards, as well as budgetary compliance.  
  • Reporting: Ensure the delivery of accurate and timely operational and other reports, with a view to supporting effective data analysis and decision making. 
  • People Management: Provides leadership, direction, coaching and guidance to team members towards ensuring the achievement of corporate objectives, continuous improvement and growth of team members. 
  • Continuous Improvement - Review current systems and processes always looking for continuous system improvement with the view of meeting and exceeding operational goals and standards
  • Change Management – Responsible  for the defining planning, documentation and execution of complex projects, and advising sponsors, management, users and other stakeholders as necessary on all aspects of the transformation being undertaken.

Person Specification: 

You will have a Bachelor’s degree, with a minimum of five (5) years experience performing at a similar position at a management level. You must have experience and certification in Project Management. You must have extensive experience in business process design with excellent understanding of best practice Change Management theories. You must have good understanding of business requirements and be used to working in a fast paced working environment. You will have excellent communication skills with the ability to communicate to all levels within the organization. You must be able to engage, inspire and influence people as well as being able to drive solutions whenever required. Strong analytical abilities, excellent facilitation skills and strong project management skills are an important requirement of the role. MBA qualification would also be asset. Training in Lean Six Sigma strongly preferred with Black Belt Certification would also be an asset.

Please submit your application in the form of an up-to-date resume and a cover letter:


Attention: Ms. Parmela Jurai  Re: Head of Business Optimization  (Trinidad)

Human Resource Department, Caribbean Airlines Limited, Golden Grove Road, Piarco, Trinidad


Closing date for receipt of all responses is April 19 , 2018

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