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Company: Restaurant Holdings Limited

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Job Ref.:

Job Title: Team Members

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: NATIONWIDE

Town / City: All Branches North & South

Job Type: Permanent full-time

Job description:

Position Title: Team Member

Reports to: Restaurant Manager

   


Purpose of Job

The Team Member is responsible for providing exceptional guest service and support, while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position has direct interactions with Guests and members of the field operations team

Essential Functions:

  • Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues
  • Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities
  • Verifies the accuracy of guests’ orders
  • Prepares and packages food and drink products
  • Cleans kitchen area, counters, food preparation areas, and utensils
  • Cleans dining room, restrooms and exterior grounds
  • Maintains health and safety standards in work areas
  • Unloads and stocks inventory items as needed
  • Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
  • Prompt and regular attendance on assigned shifts
  • Follows brand uniform and grooming standards and policies
  • Works to resolve issues that may arise in the restaurant
  • Learns team effectiveness skills; works with others to achieve team goals
  • Responds to guests’ needs in a professional and polite manner
  • Communicates in a positive manner with customers, peers, and managers

Supervision of Personnel:

None.   This position operates under the direction of the Restaurant Manager, Assistant Managers, and Supervisors

 

Economic Conditions:

Salary will be commensurate with the scope of the post, qualifications and experience as laid out in the contract of employment.

36-40 hours per week with two (2) weeks holiday per year. 

2 Day off per week

 

SPECIFICATION

Knowledge, Skill, Abilities & Other Attributes:

  • Must be at least sixteen (16) years of age
  • Willing to accomplish all restaurant tasks
  • Comfortable working in a fast paced environment
  • Ability to interact productively with co-workers and function well in a team environment
  • Ability to resolve consumer issues with tact

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