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Company: Employers Solution Centre Limited

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Job Ref.: HRO2017032

Job Title: IT Helpdesk Engineer

Duration: 1 year contract

Salary / Package: Negotiable



Job Type: Temporary / Contract

Job description:

Support ICT Company Group (50+ Users)*Give help desk Support to End Users including computer, IP phone, video conference, printer, etc. (Support to Network and IT room facility)

  • Service applications used to manage all users’ service requirements.
  • Hold a meeting with Management to review the events and present a monthly report every month.
  • Support Hardware maintenance.
  • Provide all necessary tools to the technicians, such as mobile phone, basic tools suitcase (screwdriver, pliers, RJ45 crimping tool, UTP cable tester, multimeter)
  • Install Windows systems and client’s standard software for new computers and new batch computers.
  • Basic IT support for IP Phones, printers, copy machine, scanner and projector.
  • Support to solve network problems, such as patch cord, patch panel, network jacks, enable or disable network ports in work positions.
  • IT Room Health Check: Check the IT Room environment, such as air conditioner, UPS, check if the equipment have some warning or alert.
  • Support telephone such as move or install extensions.
  • Do preventive maintenance in devices, ticket must be registered and feedback.
  • Support and do health checks in Telepresence room, Video Conference room always when requested by client.
  • Perform weekly health checks in: Attendance Machines, printer, scanners, or always when requested by client.
  • Prepare and manage an inventory of IT equipment, such as routers, lan switches, spare parts;
  • Provide hands on support of IT projects.

Support Client’s Smartphone applications

Qualifications required:

*3 years of work experience in an IT helpdesk
*Good knowledge of computers (hardward & software), windows7/10, Microsoft office and ITIL
*Good communication, team work, meeting deadlines and resistance to pressure
*Advanced level of English: written, fluency, comprehension (mandatory)

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The #1 Recruitment website in Trinidad & Tobago. is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.