Find Jobs in Trinidad and Tobago -

Close window

Job Details

Share on Twitter Share on Facebook Print Email a Friend

Company: Kapok Hotel & Restaurant Company Limited

uploaded image

Job Ref.: Job

Job Title: Sales and Marketing Manager



Job Type: Permanent full-time

Job description:

Job Scope

Responsible for the smooth running of the Hotel on a day to day basis, assuming complete operational responsibility for guest satisfaction; product quality; operational efficiency and people matters.  The Sales & Marketing Manager will also be responsible for optimizing opportunities that drive revenue and ensuring that we exceed budgeted targets.

Primary Responsibilities

  • Generate sales/revenue according to targets of the Sales & Marketing Department
  • Generate new sales/business through cold calling and on the road sales
  • Pursue and secure new Corporate Accounts and other business for the hotel and restaurant facilities.
  • Ensure that all sales systems, policies and procedures are maintained and updated
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggest and implements corrective actions.
  • Assist management in the overall development of the company business plan especially to the development of sales and marketing strategies
  • Liaise with other departments on matters affecting guest services and specifications
  • Participate in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
  • Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.
  • Formulate budgets and prepare monthly revenue/expense forecasts.
  • Assist with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions
  • Manage the Sales and Marketing team and establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Responsible for the interviewing, hiring, and training of the Sales and Marketing team; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Perform the function of Manager on Duty as rostered.
  • Fill in where needed to ensure guest service standards and efficient operations
  • Complete other duties as assigned.


  • At minimum a bachelor’s degree in Marketing or a relevant field.
  • At least five years’ experience in a managerial role, preferably within a hotel.
  • Working knowledge of hotel operations.
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office
  • Must have sound judgment and discretionary skills.
  • Must display very good organization and time management skills.
  • Exceptional service orientation with keen ability to focus and deliver on guest needs.
  • Highly organized, performance driven and can be hands-on when required
  • The ability to produce and analyses reports
  • Good numeracy and problem-solving skills
  • Knowledge of the Opera system is an asset.
  • Flexibility and availability to work extended hours including weekends and holidays when the need arises.



This vacancy is closed.

Latest Featured Employer

  • AALAQUIS0011
  • Rad2
  • Rad1
  • Get the Best2

The #1 Recruitment website in Trinidad & Tobago. is an online Recruitment Service that operates within the Trinidad and Tobago job market. We advertise Jobs in Trinidad and Tobago, Employment in Trinidad and Tobago, Vacancies in Trinidad and Tobago and any other relations that bring job seekers and employers together. Our objective is to provide a comprehensive job listing that will be worthwhile to job seekers; and to provide employers with the best quality candidates. We have been incorporated since August 2011 and we are managed by a board of HR, Financial Services and IT Professionals.