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Company: Kapok Hotel & Restaurant Company Limited

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Job Ref.: Job

Job Title: Sales and Marketing Manager

Sector: HOTEL,HOSPITALITY/TOURISM/FOOD,BEVERAGE

Location: NORTH -PORT OF SPAIN,WOODBROOK,ST. JAMES, MORVANT

Job Type: Permanent full-time

Job description:

Job Scope

Responsible for the smooth running of the Hotel on a day to day basis, assuming complete operational responsibility for guest satisfaction; product quality; operational efficiency and people matters.  The Sales & Marketing Manager will also be responsible for optimizing opportunities that drive revenue and ensuring that we exceed budgeted targets.

Primary Responsibilities

  • Generate sales/revenue according to targets of the Sales & Marketing Department
  • Generate new sales/business through cold calling and on the road sales
  • Pursue and secure new Corporate Accounts and other business for the hotel and restaurant facilities.
  • Ensure that all sales systems, policies and procedures are maintained and updated
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggest and implements corrective actions.
  • Assist management in the overall development of the company business plan especially to the development of sales and marketing strategies
  • Liaise with other departments on matters affecting guest services and specifications
  • Participate in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
  • Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.
  • Formulate budgets and prepare monthly revenue/expense forecasts.
  • Assist with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions
  • Manage the Sales and Marketing team and establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Responsible for the interviewing, hiring, and training of the Sales and Marketing team; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Perform the function of Manager on Duty as rostered.
  • Fill in where needed to ensure guest service standards and efficient operations
  • Complete other duties as assigned.

 Qualifications/Skills

  • At minimum a bachelor’s degree in Marketing or a relevant field.
  • At least five years’ experience in a managerial role, preferably within a hotel.
  • Working knowledge of hotel operations.
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office
  • Must have sound judgment and discretionary skills.
  • Must display very good organization and time management skills.
  • Exceptional service orientation with keen ability to focus and deliver on guest needs.
  • Highly organized, performance driven and can be hands-on when required
  • The ability to produce and analyses reports
  • Good numeracy and problem-solving skills
  • Knowledge of the Opera system is an asset.
  • Flexibility and availability to work extended hours including weekends and holidays when the need arises.

 

 

This vacancy is closed.


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