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Company: CVA Limited

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Job Ref.:

Job Title: Customer Service Representative



Job Type: Permanent full-time

Job description:

Vacancy - Customer Service Representative

The Customer Service Representative is responsible for the administration of the Front Office and receiving patients/ clients.

All activities must conform to organizational guidelines and standards and to all legal requirements.

Principal Duties and Responsibilities

  1. Receives patients/ clients and responds appropriately to queries and requests and assists in the completion of required forms
  1. Performs general administrative duties including but not limited to:
  • Requisitions relevant files
  • Files all relevant patient/client information in the respective files
  • Retrieves files based on requests
  • Compiles, verifies and types medical records
  • Translates doctors’ dictations of patient care and treatment into comprehensive typed records
  1. Refers complaints regarding billing or service to the Customer Service Representative Supervisor
  1. Handles incoming and outgoing calls and correspondence according to company’s standards
  1. Maintains the integrity of the Private Practice Software by ensuring that all data is entered accurately
  1. Maintains hard copy ad electronic filing systems to facilitate easy retrieval and proper record keeping in-keeping with company’s standards
  2. Maintains confidentiality
  1. Assists with the scheduling of doctors’ rosters in conjunction with the Lead Consultant
  1. Raises all charges to facilitate collection of funds by accounting personnel
  1. Visits the Ward, CCU and ICU to determine if there are any patients requiring appointments
  1. Ensures that patient demographics are recorded on insurance forms and coordinates completion
  1. Types ECHOs and TOEs and ensures that reports are completed
  1. Maintains confidentiality
  1. Performs any other relevant duties

Personal Attributes

  • Detail oriented
  • Service driven
  • Able to multi-task
  • Proactive
  • Team player
  • Maintains the highest level of personal conduct in performing duties




5 CXC Level passes including Mathematics and English Language One (1) year experience in a similar position Computer literate


Knowledge, Skills and Abilities

  • Good communication skills
  • Good interpersonal skills
  • Able to work with little supervision
  • Able to read and interpret written information

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