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Company: Maria's Bakery

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Job Ref.:

Job Title: Store Supervisor



Town / City: Piarco

Job Type: Permanent full-time

Job description:



REPORTING TO: Managing Director


Customer Service:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, assisting customers and responding to customer inquiries and complaints and all other aspects of customer service


  • Maintaining solid product knowledge, with specific knowledge as to its health benefits and pricing strategy with the ability to effectively communicate this knowledge to customers


  • Manage guest traffic


  • Help maintain and implement awareness of all promotions and advertisements.


  • Demonstrate use and operation of merchandise, machinery


  • Investigate and resolve complaints regarding food quality, service, or accommodations.

Product Preparation and Maintenance:

  • Control, coordinate and assist in display of products


  • Coordinate floor moves, merchandising, display maintenance, and housekeeping


  • Processing and replenishing merchandise and monitoring floor stock


  • Ensure maintenance of a clean floor, tables, counter top, etc


  • Ensure that all equipment, containers, etc are cleaned thoroughly


  • Aid customers where necessary


  • Assist in ringing up sales at registers and/or bagging merchandise.

Managerial Duties:

  • Opening and Closing Store as the hours require it.


  • Examine merchandise to ensure that it is correctly displayed and priced and that it functions as advertised


  • Plan, direct and assist in activities required for effective and smooth operation of the store. Required scope of work and checklists for required activities


  • Plan, direct and implement activities such as sales promotions, coordinating with other department heads as required.


  • Recommend, select and help locate or obtain merchandise based on customer needs and desires


  • Hire, train and evaluate personnel in sales and/or marketing.


  • Instruct staff on how to handle difficult and complicated sales through examples, role-playing and real life situations


  • Schedule staff hours and assign/roster employees to specific duties that cover all operations and components of the store and its operation


  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.


  • Monitor sales activities to ensure that customers receive top quality service and top quality goods.
  • Establish standards for personnel performance and customer service.


  • Carry out performance evaluations as required


  • Ensure that all procedures and policies are followed, implemented and maintained


  • Submit all  documents  and  forms  (in  a  folder  labeled  “Manager’s  Folder”)  to


Managing Director. All documents and forms are to be filled accurately, completely and appropriately at the required intervals (daily, weekly, monthly)

Inventory Control and Management:

  • Maintain food and equipment inventories, and keep inventory records.


  • Inventory stock and suggest reorder when inventory drops to a specified level.


  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity and price


  • Compute sales prices, total purchases and receive and process cash or credit payment

Safety and Security Compliance:

  • Monitor compliance with health, safety and fire regulations regarding food preparation and serving, and building maintenance in facility.


  • Ensure that all health and safety codes are strictly adhered to (such as employees wearing hair nets at all times, gloves etc)


  • Ensure that the back and front of house is consistently and thoroughly cleaned at all times


  • Enforce security rules.


  • Physical ability to stand for extended periods, and to move and handle boxes of merchandise which entails lifting, and perform all functions as set forth above


  • Ability to work varied hours/days, including nights, weekends, and holidays as needed

This vacancy is closed.

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