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Company: FT Farfan Limited

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Job Ref.:

Job Title: Customer Service Representative- Industrial Parts



Job Type: Permanent full-time

Job description:



Job Purpose

The incumbent is responsible for providing excellent customer service to our customers This position reports to the Senior Sales Coordinator.

Key Duties and Responsibilities

  • Processes orders for the department.
  • Coordinates calls and enquiries from customers and provides information on the full range of products.
  • Acts as liaison between the sales representatives and customers and performs the billing function.
  • Assists in producing reports and statistics.
  • Conducts market surveys.
  • Develops new business with call-in customers.
  • Processes warranty claims within the timeframe stipulated by the supplier.
  • Provides daily administrative support to the department.
  • Assists with the preparation of tenders, presentations, business proposals and reports.
  • Prepares quotations for customers and records information in quotation logs.
  • Follows up on matters pertaining to the department’s operations.
  • Any other duties as outlined by the Manager.

Academic Qualifications, Experience and Soft Skills

  • A minimum of Five (5) CXC O’ Level passes inclusive of English Language and Mathematics.
  • Proficiency in the Microsoft Suite of products.
  • Experience in parts order processing will be considered an asset.
  • Excellent organizational skills.
  • Team oriented.
  • Excellent communication skills, both oral and written.

All applications are to be submitted no later than July 24th, 2018:


Please specify “Customer Service Representative in the subject


Human Resource Department

F.T. Farfan Limited

3-5 Ibis Avenue

San Juan

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