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Company: FT Farfan Limited

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Job Ref.:

Job Title: Senior Technician-Heavy Service



Job Type: Permanent full-time

Job description:



Job Purpose

The incumbent is responsible for the day to day management of Key Brands assigned under the portfolio and is accountable for managing a team of Technicians and customer service relationships for the Division. This position reports directly to the Heavy Service Manager.

Key Duties and Responsibilities

  • Manages the technical staff inclusive of conducting performance evaluations, disciplinary matters, training and development, and assisting with recruitment activities.


  • Coordinates and dispatches all service technicians.


  • Responds/coordinates Call-out duty 24 hours per day, 7 days per week.


  • Ensures that all service calls are opened and that billings are done within the stipulated timeframe.


  • Ensures that all productivity hours for technicians are recorded, and submitted within the stipulated timeframe.


  • Provides technical support and assistance for Key Brands assigned under the portfolio.


  • Receives and responds to customers’ complaints.


  • Ensures that the administrative staff solicits feedback from customers daily.


  • Ensures that all quotations are completed and sent to customer within the stipulated timeframe.


  • Ensure that all parts are stocked and available for use.


  • Collaborates with the Warranty Administrator to ensure that all documents are collated and submitted on a timely basis.


  • Ensure that the quota for service contracts are met monthly.


  • Ensures that training for new and existing products/brands are conducted.


  • Any other related responsibilities assigned by the Manager of the Division.

Academic Qualifications, Experience and Soft Skills

  • A Diploma in Business Management


  • E.C. certification in either Electrical, Auto Diesel or Mechanical Engineering or the equivalent from a recognized Technical institution


  • A minimum of three (3) years’ experience working with heavy equipment, diesel engines and hydraulics.
  • A minimum of two (2) years’ Supervisory experience


  • Proficiency in the Microsoft Office suite of applications


  • The ability to motivate and direct others


  • Excellent organizational skills


  • Excellent interpersonal and communication skills both oral and written


  • The ability to listen, and use critical thinking to identify and resolve issues


  • The ability to work either in a team or independently in a fast paced environment with minimum supervision

All applications are to be submitted no later than August 7th, 2018:


Please specify “Senior Technician - Heavy Service in the subject


Human Resource Department

F.T. Farfan Limited

3-5 Ibis Avenue

San Juan


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