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Company: Employer Confidential 18

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Job Ref.:

Job Title: Café Supervisor

Sector: CUSTOMER SERVICE,ADMINISTRATIVE,BUSINESS-ADMIN,CLERICAL

Location: WEST -DIEGO MARTIN,CHAGUARAMAS

Job Type: Permanent full-time

Job description:

Job Summary

The job incumbent is required to assist the Café Manager with the day to day operation of the Café. Ensuring that the highest possible standards of service are delivered, employees are sufficiently guided, customer satisfaction and Café profitability is achieved.

clip_image001.jpgJob Description

ROLE AND RESPONSIBILITIES

  • Oversee cash handling procedures throughout the day, inclusive of assisting and balancing as needed
  • Assist with conducting inventory and ordering of both consumables and café tools/equipment
  • Ensure that all food safety, health and sanitation procedures are adhered to
  • Assist with the preparation of food and beverage items as needed
  • Address both employee and customer concerns as they arise
  • Ensure that exceptional Customer Service is demonstrated at all times, training attendants as needed
  • Advise on revenue earning opportunities, while minimizing costs
  • Actively seek feedback from customers on service, food/ beverage items etc.
  • Open/ close the establishment as required
  • Performs any other duties, as assigned by Manager/ Owners

QUALIFICATIONS AND EXPERIENCE

  • A minimum of five (5) CXC O’Level passes inclusive of English Language and Mathematics
  • A minimum of two (2) years’ experience in a customer/ food service environment
  • Associate Degree or Diploma in Culinary/ Hospitality/ Food & Beverage Management would be considered an asset
  • Previous experience in a Supervisory position would be considered an asset

SKILLS REQUIRED

  • Excellent interpersonal and communication skills
  • Professional and courteous disposition

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