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Company: Excellent Group of Companies

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Job Ref.:

Job Title: Operations Analyst



Job Type: Permanent full-time

Job description:


TITLE: Operations Analyst (Trinidad & Tobago)

REPORTS TO: Chief Financial Officer

LOCATION: Head Office, Chaguanas

TYPE: Full Time

Position Overview

In this newly developed and exciting role, the Operations Analyst will be an integral member of the Operations team supporting all areas of the department. This role requires the analysis of various data sets, preparation of analytical reports, interpreting data trends and presenting to Management. Areas include, but are not limited to, sales and transactional analysis, inventory replenishment, shrinkage, labour efficiency, in store sales programs, warehouse efficiency and other analysis as required. The Operations Analyst requires a combination of both analytical skills and accounting / audit / investigative skills to identify risk areas in the company’s operations through data analysis.

 Key Responsibilities

Dashboard Reporting

  • Preparation and analysis of monthly operational dashboards and reporting on key performance indicators highlighting trends and anomalies.
  • Investigate the root causes of such anomalies and provide recommendations for mitigation.

Core Retail Metrics

  • Analysis of sales metrics in assessing the effectiveness of branch sales strategies and optimization of store opening hours.
  • Analysis of customer metrics in determining customer engagement.
  • Analysis of branch inventory management metrics for efficient replenishment and investigate root causes of inventory variances.

Core Warehouse Metrics

  • Analysis of receiving, replenishment and distribution metrics in ensuring the warehouse is operating at optimal capacity.
  • Analysis of various accuracy metrics in ensuring warehouse processes are complete and accurate.
  • Investigate and recommend mitigations for material inventory variances.
  • Assess inventory aging metrics to ensure efficient turnover and minimize inventory obsolescence.

Core Western Union Metrics

  • Analysis of various Western Union metrics in optimizing various revenue streams

Labour Optimization

  • Assist in the analysis and planning of labour schedules in the development of optimal employee rosters for various areas within operations.
  • Analysis of non-financial data and metrics to assess employee efficiencies.

Loss Prevention

  • Assist in the assessment of branch and warehouse loss prevention measures as reported on in the operational dashboards to minimize and mitigate the instances of voids, return/refunds, damages, theft and fraud.


Perform any other related duties and responsibilities assigned.

Job Requirements


  • Experience in data analysis or data management and/or minimum of four (4) years’ experience in an accounting environment
  • Pursuing ACCA Level 3 or a Bachelor of Science in Accounting is preferred but not required.
  • Five (5) O’Level passes including Math and English
  • Proficiency in the use of Accounting Software and Enterprise Resource Planning tools
  • Moderate to Advanced Microsoft Excel skills
  • Experience working in a dynamic environment of change


Required Competencies

  • Ability to analyze and interpret large volumes of data
  • Ability to identify and investigate data anomalies
  • Must be able to work in a fast-paced environment and adapt to changing environments and changing priorities
  • Ability to prioritize and meet strict deadlines
  • Must be accurate and detail oriented
  • Must be able to process and manage large volumes of data
  • Good time management and presentation skills
  • Must possess excellent organizational, communication and interpersonal skills
  • Ability to observe and maintain confidentially in the performance of duties
  • Excellent people management skills
  • Must be flexible, honest and reliable
  • Must be pro-active, highly motivated, with great enthusiasm and proven team player


Interested persons please forward resume to:

Subject: Operations Analyst (Trinidad & Tobago)


Human Resources

26-28 Gaston Street,

Lange Park Industrial Estate, Chaguanas

Subject: Operations Analyst (Trinidad & Tobago)


Call us at 225-1010 Ext. 2126/2106

Fax#- 671-2070

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