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Job Ref.: Job

Job Title: Shop Manager



Town / City: PORT OF SPAIN

Job Type: Permanent full-time

Job description:


To assist with all of the duties as outlined by Management, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited.


  1. Key Service Commitment Responsibilities.
  1. Delivers quality customer service consistently
  1. Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
  1. Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
  1. Manages the Customer Environment.
  1. Work flexible hours, nights, weekends and holidays, being punctual for all shifts.
  1. Key Talent Management Responsibilities.
  1. Maintains a positive working environment so as to promote a culture of teamwork and respect.
  2. Supervises Shop Staff and ensures that all company rules and procedures are followed.
  3. Ensures that all new employees receive relevant training as outline by HD Cafe Limited.
  4. Provides input on Staff Performance reviews and provides accurate data towards reporting performance of each employee.
  1. Key Business Responsibilities
  1. Maintains the highest standards of ethics and integrity.
  2. Maintains the highest standards of personal conduct and personal hygiene
  3. Ensures that Häagen-Dazs approved uniform is worn with no jewelry.
  4. Motivates staff to up-sell and increase overall sales performance.
  5. Accountable for all money entering and leaving the shop. This includes sales deposits, petty cash, staff salaries, employee tips, management of the till and receiving change.
  6. Assists Management in identifying, establishing and implementing in-store promotions designed to increase traffic and maximize sales of the operation.
  7. Ensures that the stock and product are of the highest quality; maintaining the FIFO system of inventory with correct Date Labels.
  1. Key Leadership Responsibilities
  1. Engenders trust and communicates effectively at all levels
  2. Demonstrates unquestionable integrity and personal judgment
    1. Communicates compelling vision with a sense of direction and purpose
    2. Develops winning strategies by translating the organization’s objectives into meaningful goals.
    1. Encourages innovation through people
  1. Delivers outstanding results through goals and clear priorities
  2. Makes timely and high quality decisions while adding value through knowledge and expertise
  3. Inspires and motivates with a high level of commitment and performance
  4. Develops people, organizations and self through training
  5. Values diversity through people
  6. Ensures that all accounts balance on a daily, weekly and monthly basis.

Qualifications required:



  1. Pleasant disposition and well-mannered
  2. Managerial experience in the Food and Hospitality industry


  1. Certificate of Character
  2. Microsoft Office
  3. Ministry of Health Food badge

This vacancy is closed.

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